Accessibility
Important Information
All Ride Access Pass applications must be completed online, at least 7 days before your visit.
Ride Access Pass reservations to our UK resort theme parks are moving online from 2nd March 2024, you will need to pre-book your Ride Access Pass before your visit.
Know Before You Go
The following guidance and information has been created in order to help guests with additional needs have the best experience possible whilst enjoying a day with us here at the Resort!
- We're providing information to guests before they visit – including a brand new Accessibility Day Planner individual to each guest
- Ensuring that purchasing tickets and entering the Resort is as smooth as possible
- Reviewing our ride accessibility policies
We are committed to providing an enjoyable and safe visit for all our guests. Please visit the Accessibility Kiosk, to the right of the turnstiles, for further information or assistance throughout your visit.
Before you visit
Learn about the different ticket options we offer and what you need to know before you arrive
Theme Park Accessibility
Explore how to get around the Theme Park & learn about the Ride Access Pass
Accommodation Accessibility
Find out more information about our onsite accommodation, the Thorpe Shark Cabins.
Frequently Asked Questions
Got a question? Visit our help centre to read our frequently asked questions
Accessibility Day Planner
Here at Thorpe Park we recognise that every guest in individual, therefore we want to ensure each experience is unique. For this reason we want to take the time to understand guests needs and provide a personalised Accessibility Plan for their visit. This will give you all the information you need to prepare your day out with us so you can enjoy the day to the fullest.
Please click on the button below to complete the accessibility form. Please include as much information as you can/ are comfortable disclosing in order for us to give you all the details you need for your visit. Our Accessibility Experience Team will then reach out to you through your preferred method of contact within 7 days. We are able to share information on ride restrictions, sensory needs, dietary requirements, carer tickets, wheelchair/ ear defender hire, step-free access and all things Accessibility.
Please note our Accessibility Experience Team will not be able to assist with any Ride Access Pass applications or pre-booking. To apply for a Ride Access Pass or pre-book your Ride Access Pass slot please see here.
Theme Park Carer Tickets
Disabled guests are entitled to a free carer ticket. You can reserve entry space for a carer here. Please bring valid documentation with you on your visit in order to collect your tickets from our Island Ticket Centre.
Full information on valid types of documentation can be found on our help centre article.
BALPPA Statement on public safety for disabled people
Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.
To find out more about Merlin Accessibility, click here.
