Frequently Asked Questions

Opening times and prices

When is THORPE PARK open?

We are now open for the 2010 season - please check the opening times page for full details.

How much are tickets

We offer tickets for individuals, families, groups and more - see the tickets page for further information.

Are there any special offers

Details of any current offers are on the special offers page.

I want to visit more than once, are there any discounts

Yes certainly - you can upgrade to a 2 day ticket, details are on the ticket prices page.

If you're planning to visit even more then you should check out our Annual Passes.

I have a voucher, can it be used?

Each voucher has specific conditions or restrictions, please read the voucher carefully, especially for dates it may not apply. No two offers can be used in conjunction with each other. No vouchers can be used for online bookings.

Tickets and Annual Passes

Online booking confirmation hasn't been sent

Call our contact centre on 0871 663 1673.

Queries regarding online credit card transactions

Before your visit call our contact centre on 0871 663 1673, after you visit contact guest services on 01932 577123 (proof of visit will be required).

How can my son/daughter/friend collect their tickets on the day when I have paid with my credit/debit card?

Please equip the person visiting the park with a short note of authorisation including the last 4 digits of the card number.

Print at home tickets haven't been received

With a reference number you will still be able to collect your tickets on the day, alternatively contact 0871 663 1673.

Can I pre-order fast track tickets?

You can pre-book your Fastrack package tickets online in conjunction with your entrance tickets.

How do I book a school trip?

To book a school trip call 0870 400 3025.

I have Lost/stolen my annual passes, what do I do?

Return to the attraction that issued your Annual Pass for a replacement card for a £10 fee.

How can I use my Nectar points for tickets and what kind of tickets can I get?

You can swipe your Nectar card at THORPE PARK for instant payment of entry tickets to the Park. The amount of points you’ll need may vary so please check with Nectar before your trip to ensure you have the correct amount for you and your party.

On the day

Is there a bus from Staines station, what cost and what times?

A regular bus runs from Staines station to THORPE PARK at 15-20 minute intervals from Park opening to closing time for an additional fee. See our How to Get Here page.

What are the height restrictions for the rides?

Each ride has its own height restrictions ranging from 0.9m to 1.4m minimum - see the full ride listing for details.

What time do the shops close?

Each ride specific store closes when the ride closes. Thorpe Mega Store closes approx 30 minutes after Park closes, sweets and souvenirs closes when last guests are leaving the Park.

Can I hire a buggy and what are the costs?

Buggies can be hired from Sweets and Souvenirs located in the Dome for a cost of £6 single £9 double and both have a £20 refundable deposit.

What services do you offer parents with small children?

• CHILDREN'S WRISTBANDS:
  Place your phone number inside special wristbands so we can contact you if your group gets separated. Available from Guest Services and the Medical Centre.
• PARENT SWAP
  Parents can still enjoy the height restricted rides when visiting with toddlers, and you only have to queue once. After swapping over the second rider gains entry to the ride via the ride exit. A voucher is required to use this service, pop in and collect one from Guest Services.

How do I report lost property?

Any item lost on the day report this to Guest Services or after you visit contact guest services on 01932 577123.

My lost property item has been found how do I get it back?

Once you have been notified that your item has been found you can collect this from the Park or alternatively send a self addressed envelope to Guest Services at THORPE PARK.

Will the rides work in the rain?

The Park operates normally in the rain including all rides (all rides are subject to availability on any day of your visit)

Can I enjoy the attractions if I am pregnant?

If you are pregnant please take note of signage at individual rides before deciding to board. We would advise those who are pregnant to consider their own health and medical advice before partaking in any experience of a thrilling or fast nature. There are however rides within the Park suitable for pregnant ladies.

What age can children be on the park on their own?

Our Park regulations state “No child or children under the age of 12 will be admitted to the Park unless they are accompanied by an adult, who shall be 18 years or over. Children must remain under the control or supervision of an adult at all times. Thorpe, in its absolute discretion, may increase the age restriction for children referred to in regulation 3 above on an individual basis for the requirement of accompaniment by an adult should it be deemed necessary in the interests of safety and security” Please refer to Park regulations, clause 3 and 3.1.