All the latest information about THORPE PARK is kept updated right here on our Website. We also have a dedicated Guest Services team at THORPE PARK able to answer any questions you may have and offer a helping hand with your visit.
INFORMATION AND QUESTIONS
During your visit to THORPE PARK pop in at any time and we will do our best to assist with any questions or information you require.
Common Issues & Enquiries
Opening Times: THORPE PARK's opening times and dates.
How to get here: Directions for road, rail and bus users.
Ticket Prices: Prices for THORPE PARK.
Frequently Asked Questions: Answers to some of our most frequently asked questions.
If you cannot find the answer to your question on our Website, please contact the relevant department below.
Booking Queries: If you are experiencing difficulties with your booking please call our Contact Centre on 0871 663 1673 (Monday - Sunday, 9am - 5pm).
Sales and Trip Planning Information: You can contact our call centre on 0871 663 1673 (Monday - Sunday, 9am - 5pm). Please note this number is for sales and trip planning information only. If you have a comment on your day please contact Guest Services at the address below.
Recruitment Enquiries: Recruitment enquiries please visit our Recruitment Website or call 0870 44 44 678.
Corporate Event Enquiries: For all corporate event enquiries please visit our corporate website www.merlinvenues.com or email events@merlinvenues.com.
Group Enquiries: For Group enquiries please call 0870 444 44 66.
SHARE YOUR FEEDBACK & IDEAS
If you would like to make a comment regarding a recent visit to THORPE PARK, please put your comments in writing enclosing a proof of purchase such as a booking reference, a receipt or entry tickets and send them to:
Jacqui Dixon
Head of Customer Services
THORPE PARK
Staines Road
Chertsey
Surrey
KT16 8PN
If you have an urgent enquiry, please contact us on 01932 577123. Please note that this is a voicemail service but the Guest Services team will aim to return your call the same day, or within 24 hours.
If you would prefer you may also email Jacqui Dixon, Head of Customer Services. Please click here if you have a general enquiry, or click here if you are writing with regards to a complaint.
If you would like to contact Jacqui Dixon from an online email account, please write to Jacqui.Dixon2@thorpe-park.com and use either ‘Enquiry’ or ‘Complaint’ as the subject line depending on the nature of your email so that we may respond to you in the fastest time possible.
Whatever your reason for visiting or contacting us, we look forward to hearing from you!
If you have a media enquiry, please use our press page for the Press Office contact details.
Alternatively if you have a fundraising request please check our charity page for contact details.
Whatever your reason for visiting or contacting us, we look forward to hearing from you!
