Ways of getting in contact
Our friendly and knowledgeable team at THORPE PARK Resort would love to answer your questions regarding any aspect of your trip. We are on hand to deal with any ticket enquiry or to help you plan your day and answer any questions that you may have prior to your thrilling visit to THORPE PARK Resort. You can contact us in any of the below ways:
Help Centre - highly recommended
Check out our FAQs page, where answers to most questions can be found. Please do check these first before contacting us - it's the best place to get the help you need.
Live Chat
Our advisors are online 9:15am - 5pm Monday to Thursday, 9:15am - 7pm Friday, 9:15am - 8pm Saturday and 9:15am - 6pm Sunday. The Thorpe Bot will be able to answer simple questions outside of these times. To start speaking to Thorpe Bot, click on the orange Message Us button.
Email guest enquiries
If you need to send us an email or ask a question you can use our contact form. Please remember to first check our FAQs as this is often the fastest way to find the information you need.
Telephone
The Customer Services Team can be contacted by calling +441932 577131. This line is open 5 days a week from 9.30am to 4pm Monday - Friday (exceptions apply i.e. Christmas).
Overnight Stay FAQs
If you have a query about your short break, check out our Frequently Asked Questions.
Want to talk about something specific?
Our dedicated teams are also available to help you with the below areas:
Customer Service
We understand the importance of guest feedback and we are keen to hear about your experience.
Lost Property
If you have lost an item, simply report it to the team using our Lost Property form.
VIP Experiences
To discuss a new or existing VIP package please email us on vip@thorpe-park.co.uk
School Trips and Workshops
To speak to one of the School's Team please contact us by calling +441932 577130. Standard network rates apply. The Bookings and Information line is open 5 days a week from 9am to 4pm Monday - Friday (exceptions apply i.e. Christmas)
Corporate Events
To enquire or to book a corporate event please contact us at events@thorpe-park.co.uk
Complaint Escalation
We strive to deliver a fantastic experience to all our guests. Should you feel this wasn't the case during your visit, please get in touch and we'll endeavour to assist you.
Charity Requests
Here at Thorpe Park, we support Merlin's Magic Wand, which is a global children's charity that supports children facing challenges of serious illness, disability or adversity. For more information please see Merlin's Magic Wand.
We often support charities and schools within the immediate locality of the park. Due to numerous requests, only registered charities and schools based within the local vicinity of the park will be considered.
Please email all requests through to charity.requests@thorpe-park.co.uk.
Please note that we are unable to accept or respond to letter requests unless an email address is given.
As we receive many requests each day, we cannot respond to them all. If you have not heard from us within 2 weeks, then we regret to inform you that your request has been unsuccessful.
Claims Notification Enquiries
The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.
Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.
If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com
