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GENERAL ENQUIRIES

Our friendly and knowledgeable team at THORPE PARK Resort Enquiries would love to answer your call regarding any planning aspect of your trip. They are on hand to deal with any ticket enquiry or to help you plan your day and answer any questions that you may have prior to your thrilling visit to THORPE PARK Resort.

STEP 1:  Check our FAQs page, most answers can be FOUND HERE. Please do check these first before contacting us. 

STEP 2: For the quickest response to your query please contact us via our Social Media Platforms (we are online between 9am – 5pm)

This should be used for any general enquiries about your visit. Not all enquiries can be handled by our social media team and you may be referred to Customer Services to look into further.   

The Bookings and Information Team can also assist and can be contacted by calling +441932 577131*

*Standard network rates apply

The Bookings and Information line is open 7 days a week from 9am to 5pm (exceptions apply i.e. Christmas)

Thank you for taking the time to contact us.

Accommodation

For THORPE Breaks and accommodation please use our short breaks help centre

VIP Experiences

To discuss a new or existing VIP package please email us on vip@thorpe-park.co.uk

School Trips and Workshops

To speak to one of the School's Team please contact us by calling +441932 577130*

*Standard network rates apply

Corporate Events

To enquire or book a corporate event please contact us at events@thorpe-park.co.uk

Charity Requests

Here at Thorpe Park, we soley support Merlin's Magic Wand, which  is a global children's charity that supports children facing challenges of serious illness, disability or adversity. For more information please see Merlin's Magic Wand

UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.

Employer's Liability

Contact Name: Sarah Lewis
Postal Address: Cunningham Lindsey, Oakleigh House, Park Place, Cardiff, CF10 3DQ
Email Address: Merlin@cl-uk.com
Portal ID: D00029CLUK
Merlin policy number: UKCANC33447

Public Liability

Contact Name: Sarah Lewis
Postal Address: Cunningham Lindsey, Oakleigh House, Park Place, Cardiff, CF10 3DQ
Email Address: Merlin@cl-uk.com
Portal ID: D00029CLUK
Merlin policy number: UKCANC33447

The Employers and Public Liability contact information are for professional use only. 

Latest information regarding Coronavirus

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have taken the very difficult decision to close Thorpe Park Resort until further notice.

Have a short break booked when the Resort is closed?
Following the latest Government guidelines (issued on 10th May), and given the continued uncertainty about when we will be able to reopen, we are now asking guests with short breaks booked between 1st June up to and including 3rd July to move your booking free of charge (subject to availability). Please visit the Manage My Booking site to rearrange your booking.

Have a Park ticket pre-booked when the Resort is closed?
If you have booked a ticket to visit Thorpe Park Resort during the closure period your ticket will be valid for use on any date during the 2020 season (excluding FRIGHT NIGHTS and pre-advertised closed dates as outlined on our website). Further information for guests with pre-booked and promotional tickets will be published on our website prior to opening.

We are determined to be here for you, your friends and your family offering otherworldly thrills and helping you create fantastic memories as we have done for decades and will continue to do for many more.

We’ll be sharing our full plans soon. In the meantime, please keep smiling, clapping and supporting each other. See you soon!

Please click the link below for more information and FAQs.

Info & FAQs