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Contact Us

Ways of getting in contact

Our friendly and knowledgeable team at THORPE PARK Resort would love to answer your questions regarding any aspect of your trip. We are on hand to deal with any ticket enquiry or to help you plan your day and answer any questions that you may have prior to your thrilling visit to THORPE PARK Resort. You can contact us in any of the below ways:

May Half Term Sbs 1280 X 1280 Hyperia Replacement Image (1)


Due to unforeseen circumstances we cannot commit to re-opening Hyperia before Saturday 8th June. If you have already booked to visit before Saturday 8th June, please see FAQs for your options before making contact with us.

Ride Availability

Mother and daughter on ride at Thorpe Park

Amending your booking

We have now launched our brand new booking portal which means you can amend the dates of your tickets without contacting us, should you need to.

Booking Portal

Colossus Rollercoaster Twist

Help Centre - highly recommended

Check out our FAQs page, where answers to most questions can be found. Please do check these first before contacting us - it's the best place to get the help you need.

Help Centre

Amity Beach

Live Chat

To start speaking to the Thorpe Bot at anytime, click on the blue chat button below. The team are online every day from 9.30-5pm or until the park closes.

Vortex Spinning Thrill Ride Thorpe Park

Email guest enquiries

If you need to send us an email or ask a question you can use our contact form. Please remember to first check our FAQs as this is often the fastest way to find the information you need.

Contact Form

Rumba Rapids Water Ride


Our Call Centre team are available to assist you with any theme park enquiries. They can be contacted on 01932 577131

Thorpe Shark Cabins, couple looking at The Swarm rollercoaster

Overnight Stay FAQs

If you have a query about your short break, check out our Frequently Asked Questions.

Overnight Stay FAQs

Want to talk about something specific?

Our dedicated teams are also available to help you with the below areas:

The Swarm Rollercoaster Above

Customer Service

We understand the importance of guest feedback and we are keen to hear about your experience.

Contact Customer Services

Detonator Drop Tower Ride Thorpe Park

Lost Property

If you have lost an item, simply report it to the team using our Lost Property form.

Lost Property

Samurai Spinning Thrill Ride Thorpe Park

VIP Experiences

To discuss a new or existing VIP package please email us on

Email VIP Experiences

Primary School Students With A Clipboard

School Trips and Workshops

You can find out more about a School visit to Thorpe Park on our Schools web page, or alternatively you can contact us by email -

Find out more

Bespoke Events Venue

Corporate Events

To enquire or to book a corporate event please contact us at

Email Corporate Events

Wet Wet Wet Water Slides

Complaint Escalation

We strive to deliver a fantastic experience to all our guests. Should you feel this wasn't the case during your visit, please get in touch and we'll endeavour to assist you.

Complaint Escalation

Charity Requests

Here at Thorpe Park, we support Merlin's Magic Wand, which is a global children's charity that supports children facing challenges of serious illness, disability or adversity. For more information please see Merlin's Magic Wand.

We often support charities and schools within the immediate locality of the park. Due to numerous requests, only registered charities and schools based within the local vicinity of the park will be considered.

Please email all requests through to

Please note that we are unable to accept or respond to letter requests unless an email address is given.

As we receive many requests each day, we cannot respond to them all. If you have not heard from us within 2 weeks, then we regret to inform you that your request has been unsuccessful.

Claims Notification Enquiries

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447. 

Claims are administered by Sedgwick and should be submitted via the claims portal.  The portal ID is D00029. 

If you do not have access to the claims portal, claims should be submitted to


Contact us using British Sign Language (BSL)

For more information click here


1 Check-In & Check-Out
2 Guests
years old
Buy Tickets Only