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ACCESSIBILITY INFORMATION

For all FAQ's and information on our ride accessibility, download our guide! Or, apply for a Ride Access Pass below.

Theme Park Accessibility

Thorpe Park Resort makes every effort that the Theme Park, our accommodation and
other facilities are accessible to as many of our guests as possible. As our environment is changing, we are responding to these changes and are committed to keeping our guests safe, whilst still having a thrilling experience.

We would like to reassure all our guests with additional needs that we will still be offering our Ride Access Pass option and want to provide some information on what to expect prior and during your visit.

If you have any questions during your visit, please visit Island Help and Information.

Theme Park Carer Tickets

Disabled guests are entitled to a free carer ticket. You can reserve entry space for a carer here.  Please bring valid documentation with you on your visit in order to collect your tickets from our Island Ticket Centre.

Full information on valid types of documentation can be found on our help centre article.

WHAT IS A RIDE ACCESS PASS?

The Ride Access Pass is a system we have in place to help guests who require extra assistance or are unable to queue due to a condition or disability. This allows them access to the rides via a virtual queuing system for themselves and up to three people (one of which must be age 14+).

The Ride Access Pass removes the need for our guests to wait within the main ride queue lines, and enter by a dedicated entrance for Ride Access Pass users. 

From 2020 onwards, all you must do is register once with either Alton Towers Resort, THORPE PARK Resort, Chessington World of Adventures Resort or LEGOLAND Windsor Resort and you will be given a Merlin Ride Access Pass on your first visit which can be used at all of these attractions. For more information check out our help centre.

Please note that having a registered disability does not mean you automatically receive a Ride Access Pass. 

Ride Access Pass – COVID-19 FAQs

Yes, we are asking for guests to pre-book their ride access pass, to ensure an efficient collection of their card/timecard and wristband at the Island Access Hub.

Please see below for full details on how to pre-register.

No, you will not need to re-register or get a new card, as your Thorpe Park Pass still has another year validity on it.

Yes, we can replace the ID Card and you will get 2 years from the date of issue, but we ask you revisit the Island Access Hub at some point during your visit, so we don’t have a queue of guests waiting first thing in the morning.

Some of our queue lines may be in a slightly different area than you remember. However, please be assured that all of our queue lines have had signage installed to direct you safely. We are practising social distancing measures within our queue lines so please remember to queue together in your party and follow the markers provided.   There may also be longer waits on many rides and attractions due to our enhanced cleaning measures. Areas or rides may close throughout the day dependent on numbers of guests so guests should expect changes throughout the day. For more information on rides open on the day of your visit please speak to a member of staff at the Island Access Hub or download the official Thorpe Park App.

Ride Name

Entrance Location

Swarm

Wheelchairs through 'Exit'
RAP – Disabled Entrance

Nemesis Inferno


RAP - Fastrack entrance

 

No Wheelchair access, speak to a staff member.

Stealth

RAP – Disabled Entrance

Saw The Ride

RAP – Disabled Entrance

Colossus

RAP- Fastrack Entrance

Wheelchair Users (through exit, keep to right/as signposted)

Samurai

RAP – Fastrack Entrance

Wheelchair Users – Outside Exit

Zodiac

Beside exit – As Signposted

Quantum

Beside exit – As Signposted

Vortex

Beside exit – As Signposted

Tidal Wave

RAP- Disabled Entrance (Behind Amity Kebabs)

Teacups

Beside exit – As Signposted

King Pig's Wild Hog Dodgems

RAP- Ride Exit

Flying Fish

RAP-  Disabled Entrance

(next to photo kiosk)

Detonator

Outside entrance – As Signposted

Mr Monkey's - Banana Ride  

RAP- Disabled Entrance

Rumba Rapids

RAP - Fastrack entrance

Storm Surge

RAP- Fastrack entrance

Depth Charge

As usual

Timber Tug Boat

Outside entrance – As Signposted

Lumber Jump

Outside exit – As Signposted

Rocky Express

Outside exit – As Signposted

*All Entrance locations are signed/have social distance markers to indicate where to wait. Please ensure you follow the staff instructions and keep 1m from the group in front. Please be aware these are likely to change as measures change and staff will update as and when this happens.

Some rides and attractions may not be accessible for our Ride Access Pass users. Please speak with our teams on the day who issue your timecard who will advise further.

Due to social distancing measures, we are asking our guests to pre-register your paperwork before your visit. This is to keep our staff and our guests safe, and to make our processes quicker for you. To register in advance of your visit, please follow the instructions on this page.  If you have not pre-registered documentation prior to your visit, we will be unable to process your pass on the day.

To register for a Ride Access Pass, please see the full instructions lower down this page.

Our Team will then get back to you within 5 days to confirm your next steps.

You will still be issued with a wristband and timecard. You will need to collect these from our Island Access Hub. This is the only place that we will be issuing these, our team will be equipped with the necessary PPE to ensure that this is safe. We will also ask guests to put their own wristbands on. 

We will still be hiring our wheelchairs; we will accept a £50 cash deposit at first (our staff will direct how we will do this) and will look to set up and accept card deposits/payments when completing this going forward. We will also be enhancing our cleaning routines on our wheelchairs, and these will be deep cleaned after each use.

You can take up to 3 carers with you on each ride, in line with government guidance and new social distant loading procedures. For more information please download our accessibility guide.

Carer tickets can be reserved online here

Full information on valid types of documentation can be found on our help centre article.

HOW DO I APPLY FOR A RIDE ACCESS PASS?

1.  APPLY FOR YOUR PASS VIA EMAIL.
THIS IS HIGHLY RECOMMENDED TO HELP REDUCE YOUR QUEUING ON THE DAY. 
THE FOLLOWING INFORMATION WILL BE REQUIRED:

  1. First name
  2. Last name
  3. The date of your first visit (when you will collect your pass)
  4. To support your application, you will be required to provide evidence of your disability. To do so, please ensure that you have one of the following documents (dated within the last 24 months), and attach a scanned copy of this to your email: 
  • A certified NHS Letter from your doctor or consultant clearly stating why you are eligible for the policy (dated within last 2 years)*
  • A letter from a professional body (e.g Nurse, Bupa Healthcare Advisor) clearly stating why you are eligible for the policy (dated within last 2 years)*
  • A DLA, DWP or PIP letter stating you are entitled to higher rate mobility allowance – please note we will only accept higher rate mobility allowance for a Ride Access Pass, no other letters will be accepted (dated within last 2 years).
  • A blue badge along with an additional form of photographic identification
  • A valid Access Card - New for 2020 – We will accept guests who present an Access Card with the Queueing logo on it. (These cards are available from https://www.accesscard.org.uk/).

*Please note we are not in a position to assess individuals’ abilities so we must insist that the letter from a medical professional states that you are unable to queue and why, rather than simply confirming your condition.  

Please send this information to rapregistrations@thorpe-park.co.uk

After receiving your email, our team will respond to confirm your eligibility within 7 days. You will then be provided with a link to register your details for your Ride Access ID Card online. Please follow the instructions and complete the form, and you will receive a confirmation email once this has been submitted.

On the day of your visit, please bring along the Case Number that you will receive in your original email, and also the confirmation number from your application to collect your pass! Passes can be collected at the Island Access Hub outside of the Lower Dome. 

By emailing us over details, I confirm that:

 (a) I explicitly consent to; and
 (b) either the child is under the age of 13 or, where any child is 13 years of age or older, I have obtained (and will produce on request by Merlin) from the child, over the age of 13, to whom the application relates; and
(c) the adult who I am carrying out the application on behalf of, explicitly consents to the following:

  1. Merlin needs to collect personal information that relates to yours, the child’s or other adult’s disability. The information that Merlin will to need collect is called special categories of personal data and will include the following:

(d) a consultant or GP letter detailing your disability or the individual you are applying for
(e) a photocopy of your blue badge, or the individual you are applying for
(f) a letter from the Department of Work and Pensions (DWP), Disability Living Allowance (DLA), or Personal Independence Payment (PIP) stating that you are entitled to a higher rate or enhanced rate mobility allowance or the individual your applying for

  1. Merlin needs the special categories of data listed in point 1 above so that it can ensure that yourself, or the individual you applying for qualifies for an application for a disabled registration ID card
  2. Merlin will not share these special categories of personal data with any person other than its supplier, Avius who provide Merlin with survey and customer experience management software. Avius will only store the special categories of personal data for Merlin to use to in its assessment of your application.

Merlin will destroy the special categories of personal data (this includes the special categories of personal data stored by Avius) that you have given it 4 weeks from receiving the special categories of personal data.

  1. I understand that I have the right to withdraw this consent at any stage during the application process by contacting Merlin, however that the withdrawal of consent will prevent Merlin from processing this application.

I confirm my consent to the processing of special categories of data as explained above.
I confirm that the child is under the age of 13 or, where any child is 13 years of age or older, I confirm that I have explained how personal information will be used to the child and have obtained explicit consent to the above from the child, which will be supplied to Merlin on request.
I confirm that I have explained how personal information will be used to the adult that I am carrying out the application on behalf of and have obtained explicit consent to the above from the adult, which will be supplied to Merlin on request.
Please note that Merlin's complete Privacy Policy is located here.

2. Apply for your pass at Thorpe Park Resort on your first visit (please note: this will be a slower process than applying via email)

To apply for a Ride Access Pass in person, you will need to go to the Island Access Hub (located at the Lower Dome) and provide the above information and documentation in person. Please note that this will be slower and we highly advise that you apply online in advance. 

Once your application has been approved, you will be issued with your new Ride Access Pass ID which will be valid for 2 years. You and up to THREE helpers can then enjoy quicker access to the rides. 

Read below to find out how to use your pass on the day! 

How do I use my Ride Access Pass on the day?

Using your pass is as easy as 1, 2, 3! 

  1. PREPARE 

    Choose which ride you would like to go on. Ensure that you have collected your Ride Access Pass ID Card from the Island Access Hub and have this and your Access Pass to hand. You need to present this at each ride. Check out the ride restrictions here.

  2. SCAN 

    Enter the ride via the specified disabled access point, present your Ride Access ID card and Access Pass to the member of staff. A member of staff will scan your ID card and enter the time for your next ride. 

  3. ENJOY! 

    Enjoy your chosen ride with up to three of your friends and family! 

 

Our Ride Accessibility Guide will provide a full overview of our attraction’s accessibility and the services available for guests with disabilities.

Please visit Island Help & Information in the Lower Dome for any further information or assistance throughout your visit

Click here to download our accessibility guide!

Please note that our processes are changing as a result of COVID-19 - some information contained within this guide may not be completely up to date.  Please bear with us while we update our guidance accordingly.