The following guidance and information has been created in order to help guests with additional needs have the best experience possible whilst enjoying a day with us here at the Resort!
- We're providing information to guests before they visit – including a brand new Accessibility Day Planner individual to each guest
- Ensuring that purchasing tickets and entering the Resort is as smooth as possible
- Reviewing our ride accessibility policies
We are committed to providing an enjoyable and safe visit for all our guests. Please visit the Island Access Hub, outside The Dome within the Theme Park for further information or assistance throughout your visit.
Before you visit
Learn about the different ticket options we offer and what you need to know before you arrive
Explore how to get around the Theme Park & learn about the Ride Access Pass
Find out more information about our hotel and resort activities
Frequently Asked Questions
Got a question? Visit our help centre to read our frequently asked questions
Planning a day out like no other that’s tailored to your needs
Here at THORPE PARK Resort we recognise that every guest is individual, therefore we want to ensure each experience is unique. For this reason we want to take the time to understand guests needs and provide them with a personalised Accessibility Day Planner valid for one season which will provide detailed Resort and attraction accessibility information.
Before your visit please reach out to the Guest Experience team to begin creating your Accessibility Day Planner. The quickest method of contact is via Live Chat - simply click the 'Message us' button on the side of your screen and type in 'Plan My Day'. Alternatively you can also contact the team via email at: firstname.lastname@example.org, or call us on: 01932 577131.
The team will need your visit date, your case number for your Ride Access Pass (if you don't have this, you must register here first), and your contact details. Once you have made initial contact the team will then reach out to have a further conversation about your individual needs before sending you your plan via email. The team at the Access Hub, outside the Lower Dome will also be available to speak through your plan with you on the day. We recommend you bring this plan with you on the day.Contact Us
Theme Park Carer Tickets
Disabled guests are entitled to a free carer ticket. You can reserve entry space for a carer here. Please bring valid documentation with you on your visit in order to collect your tickets from our Island Ticket Centre.
Full information on valid types of documentation can be found on our help centre article.
BALPPA Statement on public safety for disabled people
Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.