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Ride Access Pass

We offer a Ride Access Pass to guests who may find it difficult or cannot stand for long periods of time either due to a physical disability or a learning/emotional impairment.
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Important Information

All Ride Access Pass applications must be completed online, at least 7 days before your visit. Our recommended documentation for a Ride Access Pass is an Access Card which can be obtained on this link. On the day registration will no longer be available at our Theme Parks.


The Ride Access Pass is a system we have in place to help guests who require extra assistance or are unable to queue due to a condition or disability. This allows them access to the rides via a virtual queuing system for themselves and up to three people (one of which must be age 14+).

The Ride Access Pass removes the need for our guests to wait within the main ride queue lines, and enter by a dedicated entrance for Ride Access Pass users. 

All you must do is register once with either Alton Towers Resort, THORPE PARK Resort, Chessington World of Adventures Resort or LEGOLAND Windsor Resort and you will be given a Merlin Ride Access Pass on your first visit which can be used at all of these attractions, passes can be collected at the Accessibility Kiosk to the right of the turnstiles. For more information check out our help centre.

Please note that having a registered disability does not mean you automatically receive a Ride Access Pass. 

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Ride Access Pass FAQs

Yes, we are asking for guests to pre-book their ride access pass, to ensure an efficient collection of their card/timecard and wristband at the Accessibility Kiosk. Please note as of 14.04.22 all members of your group must be present when collecting your Ride Access Timecard.

Please see below for full details on how to pre-register.

If your pass has expired, you need to apply online at least 7 days in advance for a new Ride Access Pass 

Some of our queue lines may be in a slightly different area than you remember. However, please be assured that all of our queue lines have had signage installed to direct you safely. For more information on rides open on the day of your visit please speak to a member of staff at the Accessibility Kiosk or download the official Thorpe Park App.

Ride Name

Entrance Location

The Swarm

Wheelchairs through 'Exit'
RAP – Disabled Entrance

Nemesis Inferno

Accessible entrance - Fastrack Entrance

Wheelchair users - Enter via the lift to the left of the Rumba Rapids Entrance 


RAP – Disabled Entrance

Wheelchair users - Enter via the lift oppposite Photo Kiosk

Saw The Ride

RAP – Accessible Entrance


RAP- Accessible Entrance

Wheelchair Users (through exit, keep to right/as signposted)


RAP – Fastrack Entrance

Wheelchair Users – Outside Exit


Beside exit – As Signposted


Beside exit – As Signposted


Beside exit – As Signposted

Tidal Wave

RAP - Disabled Entrance (Behind Amity Kebabs)


Beside exit – As Signposted

King Pig's Wild Hog Dodgems

RAP - Ride Exit

Flying Fish

Accessible Entrance -  Disabled Entrance

(next to photo kiosk)

Wheelchair Entrance - next to Photo Kiosk


Via Exit – As Signposted

Mr Monkey's - Banana Ride  

RAP- Disabled Entrance

Rumba Rapids

RAP - Fastrack and Disabled Entrance

Storm Surge

RAP- Fastrack and Accessible Entrance

Depth Charge

No dedicated entrance

High Striker Outside exit – As Signposted

Yes, this applies to all rides except Depth Charge, Amity Beach and The Playground.

For a speedy entry, we advise our guests to pre-register your paperwork before your visit. To register in advance of your visit, please follow the instructions on this page.

To register for a Ride Access Pass, please see the full instructions here.

Our Team will then get back to you within 5 days to confirm your next steps.

You will still be issued with a timecard. You will need to collect this from our Island Access Hub. This is the only place that we will be issuing these, our team will be equipped with the necessary PPE to ensure that this is safe. Along with your Ride Access Pass ID, this is all you will need to enjoy a thrilling day out.

Please note as of 14.04.22 all members of your group must be present when collecting your Ride Access Timecard.

Wheelchairs are available to hire from the Accessibility Kiosk on a first come first served basis; we will ask for a £50 refundable deposit.

You can take up to 3 carers with you on each ride for more information please download our accessibility guide.

Carer tickets can be reserved online here

Full information on valid types of documentation can be found on our help centre article.

How do I use my Ride Access Pass on the day?

Using your pass is as easy as 1, 2, 3! 


    Choose which ride you would like to go on. Ensure that you have collected your Ride Access Pass ID Card from the Accessibility Kiosk and have this and your Access Pass to hand. You need to present this at each ride. Check out the ride restrictions here

  2. SCAN 

    Enter the ride via the specified disabled access point, present your Ride Access ID card and Access Pass to the member of staff. A member of staff will scan your ID card and enter the time for your next ride. 

  3. ENJOY! 

    Enjoy your chosen ride with up to three of your friends and family! 


Please visit Island Help & Information in the Lower Dome for any further information or assistance throughout your visit

Please note that our processes are changing as a result of COVID-19 - some information contained within this guide may not be completely up to date.  Please bear with us while we update our guidance accordingly.