Lost an item?
Submit your request here!
You'll need to fill out a Lost Property form. This form will be submitted to our Lost Property team for review.
Please note: Due to the volume of enquiries we receive regarding Lost Property, we will only respond to guest's who's item/s have been found as per the information provided on the above form.
If we find your item, we will be in contact via the NotLost Lost Property service to arrange either collection or delivery – please note if you opt for delivery there will be a postage charge which is subject to change based on your location, the size .
Please provide the most detailed description of your item as possible.Lost Property Form
Lost Property Terms & Conditions:
THORPE PARK Resort cannot and will not accept responsibility for articles lost or stolen inside the Park or in the car parks.
Please note, we can only hold items for a maximum of 30 days. Any unclaimed items after this point will be disposed of.
We can only deal with Lost Property requests after a submission has been made. We cannot deal with any requests without a submission, so please ensure the submission form is completed prior to contacting us.
Items cannot be claimed after expiry and will not be held beyond expiry. If an item is found, we will arrange for postage or collection as soon as possible at the Resort's convenience. We cannot hold on to items once confirmed as a Lost Property match.
Items such as identification, after expiry, will be sent back to the relevant issuers (DVLA, HM Passport office).
Bank cards will be handed by our cash office and destroyed on site due to GDPR policies.
Please refrain from travelling to the Resort without written confirmation that we have your item ready for collection.
For any lost property lost in our hotel please email: firstname.lastname@example.org