We're here to help
Our friendly and knowledgeable team at Thorpe Park would love to answer your questions regarding any aspect of your trip. We are on hand to deal with any ticket enquiry or to help you plan your day and answer any questions that you may have prior to your thrilling visit to Thorpe Park.
You can contact us in any of the below ways:
Visit the help centre
Check out the FAQ pages where answers to most questions can be found. Check out our Help Centre first before contacting us - it's the best place to get the help you need!
Help Centre
Manage Your Booking
Manage your booking using the link below, whether you’ve booked a day trip, short break or Annual Pass visit. If you need further help, our team is available via live chat or phone.
Live Chat
Our Thorpe Park AI Assistant is on hand to help you with any enquiries. We also offer a live messaging service during theme park opening hours.
To start a chat, click the blue icon in the bottom right corner of the page.
Telephone
Our Call Centre team are available to assist you with any theme park enquiries between the hours of 9am - 4pm (Monday –Friday only). They can be contacted on 01932 577131. Please have your booking reference to hand so our team can assist you as quickly as possible.
Want to talk about something specific?
Our dedicated teams are also available to help you with the below areas:
Guest Feedback
We understand the importance of guest feedback and we are keen to hear about your experience. We rely on guests reporting their experience to us to ensure we are always under continuous improvement.
Average Response Time: 10 days
Lost Property
If you have a lost item whilst at the park, you can raise a claim with our friends at Boomerang. Visit our Lost Property page for more information and next steps on how to report your missing items(s).
School Bookings
You can visit our dedicated Schools page for all information on organising a school trip with us, prices & planning, resources, and more.
Overnight Stays
If you have a query about your overnight stay, check out our Frequently Asked Questions. For anything that can't be answered here, please contact our team on shark.hotel@thorpe-park.co.uk
VIP Experiences
To discuss a new or existing VIP package please email the VIP team on vip@thorpe-park.co.uk
Corporate Events
To enquire or to book a corporate event, please contact our events team on events@thorpe-park.co.uk
Charity Requests
We are delighted to support Merlin Entertainments’ special charity, Merlin’s Magic Wand, providing magical experiences for children who are seriously ill, disabled or disadvantaged. For more information, please see Merlin's Magic Wand.
Because of the support we already provide through Merlin’s Magic Wand, we are currently unable to fulfil requests for donations.
Claims Notification Enquiries
The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.
Claims are administered by Mclarens and should be submitted via the claims portal. The portal ID is D00029.
If you do not have access to the claims portal, claims should be submitted to merlin.tpa@mclarens.com
