Customer Services

Please share your feedback by emailing us at customer.services@thorpe-park.co.uk 

PLEASE NOTE WE ARE CURRENTLY EXPERIENCING HIGH VOLUMES OF GUEST FEEDBACK AND AIM TO RESPOND TO YOUR FEEDBACK WITHIN 10 WORKING DAYS. THANK YOU IN ADVANCE FOR NOT DUPLICATING YOUR EMAIL DURING THIS TIME.

At THORPE PARK Resort we are dedicated and passionate about providing you with world class service, whether it be prior, during, or after your visit. We understand the importance of all feedback and welcome all comments regarding your experience with us at THORPE PARK Resort.

To ensure that we can respond to your feedback fully please ensure that you include the following in your correspondence:

  • Title
  • Full Name
  • Address
  • Telephone Number
  • Proof of purchase from your visit - this can include your tickets, receipt, or a copy of your bank statement. If you are sending an email please either scan this information or write your order number in.

To ensure that we are able to investigate your feedback fully, please contact us within 6 weeks of your visit. We regret that we are unable to assist with feedback after this time.

Due to our commitment to our environment, we only accept feedback in electronic form.

The Customer Services Department is open Monday to Friday, 9am - 5pm.

Please be advised that it may take up to 10 working days to respond to your feedback due to investigations which may need to take place.

Thank you for taking the time to contact us.

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