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General Enquiries

Our friendly and knowledgeable team at THORPE PARK Resort Enquiries would love to answer your call regarding any planning aspect of your trip. They are on hand to deal with any ticket enquiry or to help you plan your day and answer any questions that you may have prior to your thrilling visit to THORPE PARK Resort.

STEP 1:  Check our FAQs page, most answers can be FOUND HERE. Please do check these first before contacting us. 

STEP 2: For the quickest response to your query please contact us via our Social Media Platforms (we are online between 9am – 5pm)

This should be used for any general enquiries about your visit. Not all enquiries can be handled by our social media team and you may be referred to Customer Services to look into further.   

PLEASE NOTE WE ARE CURRENTLY EXPERIENCING A HIGH VOLUME OF ENQUIRIES

The Bookings and Information Team can also assist and can be contacted by calling 0871 663 1673*

*Calls to this number cost 13p per minute plus your providers access charge

The Bookings and Information line is open 7 days a week from 9am to 5pm (exceptions apply i.e. Christmas)

Thank you for taking the time to contact us.

Accommodation

For THORPE Breaks and accommodation please contact us by calling 0871 360 2629*

*Calls to this number cost 13p per minute plus your providers access charge

VIP Experiences

To discuss a new or existing VIP package please email us on vip@thorpe-park.co.uk

School Trips and Workshops

To speak to one of the School's Team please contact us by calling 0871 282 5126*

*Calls to this number cost 13p per minute plus your providers access charge

Corporate Events

To enquire or book a corporate event please contact us at events@thorpe-park.co.uk

Charity Requests

Here at THORPE PARK Resort we solely support Merlin’s Magic Wand which assists seriously ill, disabled and disadvantaged children. For more information please see Merlin's Magic Wand

UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.

Employer's Liability

Contact Name: Sarah Lewis
Postal Address: Cunningham Lindsey, Oakleigh House, Park Place, Cardiff, CF10 3DQ
Email Address: Merlin@cl-uk.com
Portal ID: D00029CLUK
Merlin policy number: UKCANC33447

Public Liability

Contact Name: Sarah Lewis
Postal Address: Cunningham Lindsey, Oakleigh House, Park Place, Cardiff, CF10 3DQ
Email Address: Merlin@cl-uk.com
Portal ID: D00029CLUK
Merlin policy number: UKCANC33447

The Employers and Public Liability contact information are for professional use only. 

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