Annual Passes

ANNUAL PASSES - TERMS & CONDITIONS OF USE

For Annual Pass terms and conditions of use please see the appropriate Pass pages and click the Terms and Conditions links

MERLIN ANNUAL PASS

By purchasing one of the varieties of Merlin Annual Pass listed in clause 1 of these Terms and Conditions ("Annual Pass") you are deemed to have accepted these Terms and Conditions of use. Purchase and use of an Annual Pass is in accordance with the regulations of each individual Attraction, copies of which are displayed at each Attraction or can be obtained online at www.merlinannualpass.co.uk/terms, please ensure that you agree to be bound by these regulations before purchasing your Annual Pass.

 

THORPE PARK ANNUAL PASS TERMS AND CONDITIONS OF USE

An Annual Pass will only be valid when it is used and/or presented by the named holder, it displays a photograph which must be a true likeness of the holder and it is within the Validity Period (as defined in clause 4). Photocopies of an Annual Pass will not be accepted. Any use of an Annual Pass in breach of these terms and conditions or the relevant Attraction Regulations will result in the Annual Pass being revoked without compensation. For the avoidance of doubt, pass sharing is a breach of these terms and conditions and any attempted use of an Annual Pass by someone other than the photographed and named holder, regardless of reason, will result in the Annual Pass being revoked without compensation to the holder.

1. The variety of THORPE PARK Annual Pass available for purchase is the THORPE PARK Standard Annual Pass

2. Each Annual Pass holder will be issued his or her own Annual Pass and will be required to supply the following:

2.1 Their first name and surname

2.2 Their date of birth

2.3 Their residential address

2.4 A contact telephone number

2.5 A contact email address (if they have one); and

2.6 A photograph which must be a true likeness of the holder.

3. The purchaser of the Annual Pass must be 18 years or over.

4. An Annual Pass entitles the purchaser to admission to THORPE PARK for a period of 12 months from the date of issue (“validity period”) and is subject to the opening calendar of THORPE PARK and any applicable exclusion dates. The ‘valid from’ and ‘valid until’ dates will be printed on the Annual Pass card when issued. Please check THORPE PARK opening and closing dates before visit. Please note that THORPE PARK is not open all year.

5. Purchase of a Disabled THORPE PARK Annual Pass (“Disabled Pass”) is subject to proof of disability for example by production of a doctor’s letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge. Disabled Pass holders are entitled to a free Carer THORPE PARK Annual Pass (“Carer Pass”) which will be issued at the same time as the Disabled Pass. The Carer Pass may only be used by the designated carer when accompanying the Disabled Pass holder. Misuse of the Carer Pass will result in both the Disabled Pass and the Carer Pass being revoked without compensation. For the avoidance of doubt, Disabled Pass and Carer Pass holders will be required to supply the details listed in clause 2.

6. THORPE PARK, in its absolute discretion, reserves the right to vary the opening and closing dates of the Attraction and to close, remove or cancel all or any part of the rides, events or facilities within the attraction for any reason, including, but not being limited to technical, health and safety and/or operational reasons, or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if any of the rides or attractions become unavailable or if any part of any of the rides and attractions are closed or removed.

7. A Standard Annual Pass is subject to additional charges for entry into:

7.1 Any concerts taking place at THORPE PARK

7.2 Any themed and/or special events taking place at THORPE PARK

7.3 All Christmas event openings;

7.4 Any other event as determined by The Merlin Entertainments Group from time to time.

8. Restrictions and certain additional fees apply to the THORPE PARK Pass including, but not being limited to the following;

8.1 An event booking fee will apply to Fright Nights and other special events at THORPE PARK regardless of the time of entry or departure;

8.2 Parking fees at THORPE PARK

8.3 Fastrack tickets

9. To use an Annual Pass, the authorised holder must show it at the admissions turnstiles at THORPE PARK

10. All Annual Passes remain the property of THORPE PARK and can be withdrawn at any time. Annual Passes are non-transferable, non-refundable and cannot be sold, loaned or given away to or used by a third party. Access will be denied to THORPE PARK in the event of fraud or misuse of the Annual Pass, and the Annual Pass will be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of THORPE PARK. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to THORPE PARK with an Annual Pass of which they are not the valid holder. For the avoidance of doubt no refund will be given in such circumstances.

11. An Annual Pass that is discovered to have been purchased through illegal methods will be revoked without compensation.

12. Possession or use of the Annual Pass does not guarantee entry to THORPE PARK. The management of THORPE PARK reserves the right to refuse admission for any reason as provided by THORPE PARK’s regulations including, but not being limited to, THORPE PARK reaching full capacity.

13. Possession or use of the Annual Pass does not guarantee immediate entry or priority entry to THORPE PARK.

14. Entry to THORPE PARK by use of an Annual Pass will not be permitted in the event that a valid Annual Pass cannot be presented for any reason, including, but not being limited to, the Annual Pass being lost, stolen, damaged or forgotten. Failure to present a valid Annual Pass will result in a charge of the “on the day” admissions rate, which will be non-refundable. Re-entry to THORPE PARK on the same day requires a hand stamp.

15. A lost, stolen and/or damaged Annual Pass should be reported to THORPE PARK immediately. Contact details for THORPE PARK can be found on the THORPE PARK website.

16. In the event of a lost, stolen and/or damaged Annual Pass, THORPE PARK will re-issue a replacement Annual Pass. Up to three replacement Annual Passes can be issued during the Validity Period. Replacement Annual Passes will only be issued at THORPE PARK to the individual whose details have been provided in accordance with clause 2. An administration fee of £10 will be charged for the re-issue of each Annual Pass. The re-issue of stolen Annual Passes will also be subject to the £10 re-issue fee unless the holder can provide THORPE PARK with a relevant crime reference number when requesting that the Annual Pass is re-issued.

17. Unless stated otherwise, an Annual Pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive.

18. Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.

19. Once an Annual Pass reaches its expiry date the holder will qualify for a reduced renewal rate provided that he or he or she renews their Annual Pass within 8 weeks of expiry and are able to present their expired card when making the renewal. The ‘validity period’ of the new pass will commence on the ‘valid until’ date of the expired pass.

20. An Annual Pass that is not renewed within 8 weeks of expiration will no longer qualify for the renewal rate and the full price of a new pass will be chargeable.

21. Annual Passes can be used up to and including the ‘valid until’ date.

22. THORPE PARK and the Merlin Entertainments Group is entitled to use Annual Pass holder’s details to contact them in relation to service information, including, but not being limited to, information about changes to these Terms and Conditions of use, expiry and/or renewal reminders. The Merlin Entertainments Group and THORPE PARK will not use Annual Pass holder’s details for marketing purposes unless that Annual Pass holder has opted in to receive such information at the time of purchasing the Annual Pass.

23. THORPE PARK is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason and may from time to time offer pricing and promotional offers at THORPE PARK, online, via telephone or through third party channels.

24. THORPE PARK reserves the right to vary these Terms and Conditions by giving Annual Pass holders no less than 30 days written notice of such variation by using details as provided in accordance with clause 2.

25. On the presentation of an Annual Pass, holders may receive discounts and/or benefits from third parties. Such third parties are subject to change.

26. Visitors under 12 years of age to THORPE PARK must be accompanied at all times by an individual aged 18 or over.

27. Visitors under 1 metre in height may enter THORPE PARK free of charge.

28. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions. For more details about the THORPE PARK Annual Pass please visit THORPEPARK.com

29. Some peak date exclusions apply (No entry every Friday, Saturday and Sundays throughout August and the 1st September and 2nd September)

30. Special events will incur an extra fee, this includes FRIGHT NIGHTS, Ministry of Sound and Summer Lates (on select dates)

31. Pass is valid for a year from the date it is picked up, THORPE PARK Resort is a seasonal attraction that is closed from November 2018 till March 2019 (dates to be confirmed)

 

THORPE PARK RESORT ANNUAL PASS SALE TERMS AND CONDITIONS 

1. The sales period lasts from 14th February to 23rd April.

2. The Sale price for the THORPE PARK Resort Annual Pass is

2.1. £51.50 for a new pass

2.2. £51.50 for a renewal pass (no change)

3. All offers and prices are subject to availability and changes. Limited availability of passes at reduced price. THORPE PARK Resort reserves the right to change prices or sales period at any time.

4. These sale offers cannot be used in conjunction with other promotions or offers.

5. These prices apply only to THORPE PARK Resort Annual Passes bought from THORPE PARK Resort, and not any other third party or agent.

6. When purchasing a THORPE PARK Resort Annual Pass, you comply with the THORPE PARK Resort Annual Pass Terms & Conditions.

 

THORPE PARK RESORT ANNUAL PASS FASTRACK GIVEAWAY TERMS AND CONDITIONS


1. The giveaway incentive period is from 23rd March 2017 to 31st March 2017
2. The offer is to buy, collect and use your THORPE PARK Resort Annual Pass or collect your pre-purchased THORPE PARK Resort Annual Pass and use it within the incentive period
3. The Sale price for the THORPE PARK Resort Annual Pass is
3.1. £51.50 for a new pass
3.2. £51.50 for a renewal pass (no change)
4. Upon collecting your THORPE PARK Resort Annual Pass during the incentive period, you will be given a voucher which will need to be presented to any fastrack unit on the Theme Park, to be exchanged for a single one-shot fastrack
5. All offers and prices are subject to availability and changes. Limited availability of passes at reduced price. THORPE PARK Resort reserves the right to change prices, giveaway prize or sales period at any time.
6. These offers cannot be used in conjunction with other promotions or offers.
7. One-shot fastrack ticket will be valid for the date of collection only. Fastrack tickets cannot be exchanged for an alternative date and are not for resale. This offer is only valid for a single one-shot fastrack ticket and is valid at certain rides only. Derren Brown’s Ghost Train: Rise Of The Demon is excluded from this promotion.
8. These prices and the offer apply only to THORPE PARK Resort Annual Passes bought from THORPE PARK Resort, and not any other third party or agent.
9. When purchasing a THORPE PARK Resort Annual Pass, you comply with the THORPE PARK Resort Annual Pass Terms & Conditions.
FAQs
Q: What is the THORPE PARK Resort Annual Pass Giveaway?
A: This is a short term offer where everyone who buys, collects and uses their THORPE PARK Resort Annual Pass between 23rd March and 31st March 2017 will receive a free one-shot fastrack ticket to use on the day of their visit.
Q. How do I qualify for the one-shot fastrack ticket?
A. You must have purchased and collected your THORPE PARK Resort Annual Pass during the incentive period of 23rd – 31st March 2017.

FAQS

Q. How do I get the fastrack ticket?
A: Upon collecting your THORPE PARK Resort Annual Pass during the incentive period at the Theme Park, you will be given a voucher which will need to be presented to any fastrack unit on the Theme Park, to be exchanged for a single one-shot fastrack

Q. Can I use the fastrack voucher in exchange for a fastrack ticket at a different Merlin attraction?
A: No. Unfortunately the fastrack voucher and ticket is only valid at THORPE PARK Resort.

Q. What rides can I use the fastrack ticket on?
A: The fastrack ticket will be valid on any ride excluding Derren Brown’s Ghost Train: Rise Of The Demon.

Q. Can I pay to upgrade the fastrack ticket to an Ultimate fastrack?
A: No, this offer cannot be upgraded to a different fastrack ticket. However, upon arrival to the fastrack unit you can purchase any additional fastrack products.

Q: How do I buy a THORPE PARK Resort Annual Pass?
A: You can buy one online by visiting www.thorpepark.com or by visiting the Annual Pass building at THORPE PARK Resort on 11th March or from 23rd March onwards.

Q: What is the cost for a THORPE PARK Resort Annual Pass?
A: The current sale price is £51.50 for a new pass or as a pass renewal.

Q. What if I have already collected my THORPE PARK Resort Annual Pass?
Unfortunately this offer is only available to passes that are being collected from 23rd – 31st March 2017.

ANNUAL PASS HOLDERS Timber Tug Boat pop badges TERMS AND CONDITIONS:

1.1 There are 2,000 Timber Tug Boat pop badges to be given away on a first come first served basis:
Terms and Conditions:
(i) The pop badge is subject to availability and once they have all be given out there will be no more available.
(ii) The pop badges will be handed out in limited numbers throughout the day from 22nd – 26th May 2017 to guests who are able to show a valid Merlin Annual Pass or Thorpe Park Annual Pass at the Timber Tug Boat attraction
(iii) The pop badges will be handed out by a ride host at the Timber Tug Boat attraction
(iv) Please note that due to limited availability, the pop badges will be handed out on a first come first served basis each day, therefore it is likely that there will be no badges remaining by the end of each day throughout this offer
(v) Only one pop badge per person

ANNUAL PASS Kids Eat Free OFFER TERMS AND CONDITIONS:

1.2 Merlin Annual Pass and Thorpe Park Annual Pass holders will be entitled to a free children’s meal when purchasing an adult meal:
Terms and Conditions:
(vi) This offer can be redeemed at Pizza Pasta only at THORPE PARK Resort.
(vii) Valid Monday to Friday from 15th – 26th May 2017
(viii) This offer can only be used in conjunction with a valid Merlin Annual Pass or Thorpe Park Annual Pass
(ix) Guests under 12 years of age, must be accompanied by a responsible person aged 16 or over.
(x) This offer is not applicable to any items on promotion or reduced products
(xi) Offer must be redeemed by 4pm
(xii) This offer requires one full priced adult meal to be purchased
(xiii) Only one free child meal per full priced adult meal
(xiv) Passholder in the picture must be eating

How to claim:
(xv) To claim this offer, please present a valid Annual Pass to the cashier at Pizza Pasta prior to purchase.
(xvi) Presentation of a valid Annual Pass stating that the above offer would like to be redeemed shall be the only valid method for claiming the offer.

THORPE PARK RESORT ANNUAL PASS BRING A FRIEND TICKET TERMS AND CONDITIONS


1.3 Thorpe Park Annual Pass holders will be able to bring a friend for £17.50 to THORPE PARK Resort
Terms and Conditions:
(i) This ticket offer is only valid at THORPE PARK Resort.
(ii) Valid from 15th May – 1st November (excluding events, FRIGHT NIGHTS, Ministry of Sound, etc) 
(iii) This offer can only be used in conjunction with a valid Thorpe Park Annual Pass
(iv) Guests under 12 years of age, must be accompanied by a responsible person aged 16 or over.
(v) This offer cannot be used in conjunction with other promotions or offers
(vi) This offer requires the Thorpe Park Annual Pass holder to be present
(vii) Only one discounted bring a friend ticket per pass holder
(viii) All offers and prices are subject to availability and changes. THORPE PARK Resort reserves the right to change prices or sales period at any time.

How to claim:
(xvii) To claim this offer, please present a valid Annual Pass to the cashier at Advance Ticket Collection on the day you would like to visit the Resort.
(xviii) Presentation of a valid Annual Pass stating that the above offer would like to be redeemed shall be the only valid method for claiming the offer.

 

Walking Dead Pop Badge Terms and Conditions

Terms and Conditions:
(i) The pop badge is subject to availability and once they have all be given out there will be no more available
(ii) 1,000 pop badges will be handed out each day at The Final Cut Cinema attraction from 25th – 27th October 2017
(iii) The pop badges will be provided to guests who are able to show a valid Merlin Annual Pass or Thorpe Park Annual Pass on exit of The Final Cut Cinema attraction
(iv) Please note that due to limited availability, the pop badges will be handed out on a first come first served basis from 3pm each day, therefore it is likely that there will be no badges remaining by the end of each day throughout this offer
(v) Children who are unable to enter the cinema will be able to collect their pop badge at the exit
(vi) Only one pop badge per person

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