Annual Passes

ANNUAL PASSES - TERMS & CONDITIONS OF USE

For Annual Pass terms and conditions of use please see the appropriate Pass pages and click the Terms and Conditions links

MERLIN ANNUAL PASS

By purchasing one of the varieties of Merlin Annual Pass listed in clause 1 of these Terms and Conditions ("Annual Pass") you are deemed to have accepted these Terms and Conditions of use. Purchase and use of an Annual Pass is in accordance with the regulations of each individual Attraction, copies of which are displayed at each Attraction or can be obtained online at www.merlinannualpass.co.uk/terms, please ensure that you agree to be bound by these regulations before purchasing your Annual Pass.

 

THORPE PARK ANNUAL PASS TERMS AND CONDITIONS OF USE - 2018


An Annual Pass will only be valid when it is used and/or presented by the named holder, it displays a photograph which must be a true likeness of the holder and it is within the Validity Period (as defined in clause 4). Photocopies of an Annual Pass will not be accepted. Any use of an Annual Pass in breach of these terms and conditions or the relevant Attraction Regulations will result in the Annual Pass being revoked without compensation. For the avoidance of doubt, pass sharing is a breach of these terms and conditions and any attempted use of an Annual Pass by someone other than the photographed and named holder, regardless of reason, will result in the Annual Pass being revoked without compensation to the holder.
1. The variety of THORPE PARK Annual Pass available for purchase is the THORPE PARK Standard Annual Pass
2. Each Annual Pass holder will be issued his or her own Annual Pass and will be required to supply the following:
2.1 Their first name and surname
2.2 Their date of birth
2.3 Their residential address
2.4 A contact telephone number
2.5 A contact email address (if they have one); and
2.6 A photograph which must be a true likeness of the holder.
3. The purchaser of the Annual Pass must be 18 years or over.
4. An Annual Pass entitles the purchaser to admission to THORPE PARK for a period of 12 months from the date of issue (“validity period”) and is subject to the opening calendar of THORPE PARK and any applicable restricted usage dates. The ‘valid from’ and ‘valid until’ dates will be printed on the Annual Pass card when issued. Please check THORPE PARK opening and closing dates before visit. Please note that THORPE PARK is not open all year.
5. Purchase of a Disabled THORPE PARK Annual Pass (“Disabled Pass”) is subject to proof of disability for example by production of a doctor’s letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge. Disabled Pass holders are entitled to a free Carer THORPE PARK Annual Pass (“Carer Pass”) which will be issued at the same time as the Disabled Pass and will duplicate the details of the Disabled Pass. The Carer Pass may only be used by the designated carer when accompanying the Disabled Pass holder. Misuse of the Carer Pass will result in both the Disabled Pass and the Carer Pass being revoked without compensation. For the avoidance of doubt, Disabled Pass and Carer Pass holders will be required to supply the details listed in clause 2.
6. THORPE PARK, in its absolute discretion, reserves the right to vary the opening and closing dates of the Attraction and to close, remove or cancel all or any part of the rides, events or facilities within the attraction for any reason, including, but not being limited to technical, health and safety and/or operational reasons, or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if any of the rides or attractions become unavailable or if any part of any of the rides and attractions are closed or removed.
7. A THORPE PARK Annual Pass is subject to some restrictions in usage dates. Should passholders wish to visit during a restricted usage date, additional charges at a special rate will be available. Restricted usage dates include, but are not limited to, the following:
7.1 Any concerts taking place at THORPE PARK Resort
7.2 Friday’s, Saturday’s and Sunday’s in August 2018 (including 1st and 2nd September)
7.3 Any themed and/or special events taking place at THORPE PARK Resort
7.4 Any ‘special dates’ featured on the THORPE PARK Resort calendar
7.5 Fright Nights dates regardless of the time of entry or departure
7.6 All Christmas event openings;
7.7 Any other event as determined by The Merlin Entertainments Group from time to time.
8. Additional fees apply to the THORPE PARK Pass including, but not being limited to the following;
8.1 Parking fees at THORPE PARK;
8.2 Fastrack tickets
9. To use an Annual Pass, the authorised holder must show it at the admissions turnstiles at THORPE PARK
10. All Annual Passes remain the property of THORPE PARK and can be withdrawn at any time. Annual Passes are non-transferable, non-refundable and cannot be sold, loaned or given away to or used by a third party. Access will be denied to THORPE PARK in the event of fraud or misuse of the Annual Pass, and the Annual Pass will be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of THORPE PARK. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to THORPE PARK with an Annual Pass of which they are not the valid holder. For the avoidance of doubt no refund will be given in such circumstances.
11. An Annual Pass that is discovered to have been purchased through illegal methods will be revoked without compensation.
12. Possession or use of the Annual Pass does not guarantee entry to THORPE PARK. The management of THORPE PARK reserves the right to refuse admission for any reason as provided by THORPE PARK’s regulations including, but not being limited to, THORPE PARK reaching full capacity.
13. Possession or use of the Annual Pass does not guarantee immediate entry or priority entry to THORPE PARK.
14. Entry to THORPE PARK by use of an Annual Pass will not be permitted in the event that a valid Annual Pass cannot be presented for any reason, including, but not being limited to, the Annual Pass being lost, stolen, damaged or forgotten. Failure to present a valid Annual Pass will result in a charge of the “on the day” admissions rate, which will be non-refundable. Re-entry to THORPE PARK on the same day requires a hand stamp.
15. A lost, stolen and/or damaged Annual Pass should be reported to THORPE PARK immediately. Contact details for THORPE PARK can be found on the THORPE PARK website.
16. In the event of a lost, stolen and/or damaged Annual Pass, THORPE PARK will re-issue a replacement Annual Pass. Up to three replacement Annual Passes can be issued during the Validity Period. Replacement Annual Passes will only be issued at THORPE PARK to the individual whose details have been provided in accordance with clause 2. An administration fee of £10 will be charged for the re-issue of each Annual Pass. The re-issue of stolen Annual Passes will also be subject to the £10 re-issue fee unless the holder can provide THORPE PARK with a relevant crime reference number when requesting that the Annual Pass is re-issued.
17. Unless stated otherwise, an Annual Pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive.
18. Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.
19. Once an Annual Pass reaches its expiry date the holder will qualify for a renewal rate provided that he or she renews their Annual Pass within 8 weeks of expiry and are able to present their expired card when making the renewal. The ‘validity period’ of the new pass will commence on the ‘valid until’ date of the expired pass.
20. An Annual Pass that is not renewed within 8 weeks of expiration will no longer qualify for the renewal rate and the full price of a new pass will be chargeable.
21. Annual Passes can be used up to and including the ‘valid until’ date.
22. THORPE PARK and the Merlin Entertainments Group is entitled to use Annual Pass holder’s details to contact them in relation to service information, including, but not being limited to, information about changes to these Terms and Conditions of use, expiry and/or renewal reminders. The Merlin Entertainments Group and THORPE PARK will not use Annual Pass holder’s details for marketing purposes unless that Annual Pass holder has opted in to receive such information at the time of purchasing the Annual Pass.
23. THORPE PARK is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason and may from time to time offer pricing and promotional offers at THORPE PARK, online, via telephone or through third party channels.
24. THORPE PARK reserves the right to vary these Terms and Conditions by giving Annual Pass holders no less than 30 days written notice of such variation by using details as provided in accordance with clause 2.
25. On the presentation of an Annual Pass, holders may receive discounts and/or benefits from third parties. Such third parties are subject to change.
26. Visitors under 12 years of age to THORPE PARK must be accompanied at all times by an individual aged 18 or over.
27. Visitors under 3 years of age may enter THORPE PARK free of charge.
28. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions. For more details about the THORPE PARK Annual Pass please visit THORPEPARK.com

 

THORPE PARK ANNUAL PASS TERMS AND CONDITIONS OF USE - 2017

An Annual Pass will only be valid when it is used and/or presented by the named holder, it displays a photograph which must be a true likeness of the holder and it is within the Validity Period (as defined in clause 4). Photocopies of an Annual Pass will not be accepted. Any use of an Annual Pass in breach of these terms and conditions or the relevant Attraction Regulations will result in the Annual Pass being revoked without compensation. For the avoidance of doubt, pass sharing is a breach of these terms and conditions and any attempted use of an Annual Pass by someone other than the photographed and named holder, regardless of reason, will result in the Annual Pass being revoked without compensation to the holder.

1. The variety of THORPE PARK Annual Pass available for purchase is the THORPE PARK Standard Annual Pass

2. Each Annual Pass holder will be issued his or her own Annual Pass and will be required to supply the following:

2.1 Their first name and surname

2.2 Their date of birth

2.3 Their residential address

2.4 A contact telephone number

2.5 A contact email address (if they have one); and

2.6 A photograph which must be a true likeness of the holder.

3. The purchaser of the Annual Pass must be 18 years or over.

4. An Annual Pass entitles the purchaser to admission to THORPE PARK for a period of 12 months from the date of issue (“validity period”) and is subject to the opening calendar of THORPE PARK and any applicable exclusion dates. The ‘valid from’ and ‘valid until’ dates will be printed on the Annual Pass card when issued. Please check THORPE PARK opening and closing dates before visit. Please note that THORPE PARK is not open all year.

5. Purchase of a Disabled THORPE PARK Annual Pass (“Disabled Pass”) is subject to proof of disability for example by production of a doctor’s letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge. Disabled Pass holders are entitled to a free Carer THORPE PARK Annual Pass (“Carer Pass”) which will be issued at the same time as the Disabled Pass. The Carer Pass may only be used by the designated carer when accompanying the Disabled Pass holder. Misuse of the Carer Pass will result in both the Disabled Pass and the Carer Pass being revoked without compensation. For the avoidance of doubt, Disabled Pass and Carer Pass holders will be required to supply the details listed in clause 2.

6. THORPE PARK, in its absolute discretion, reserves the right to vary the opening and closing dates of the Attraction and to close, remove or cancel all or any part of the rides, events or facilities within the attraction for any reason, including, but not being limited to technical, health and safety and/or operational reasons, or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if any of the rides or attractions become unavailable or if any part of any of the rides and attractions are closed or removed.

7. A Standard Annual Pass is subject to additional charges for entry into:

7.1 Any concerts taking place at THORPE PARK

7.2 Any themed and/or special events taking place at THORPE PARK

7.3 All Christmas event openings;

7.4 Any other event as determined by The Merlin Entertainments Group from time to time.

8. Restrictions and certain additional fees apply to the THORPE PARK Pass including, but not being limited to the following;

8.1 An event booking fee will apply to Fright Nights and other special events at THORPE PARK regardless of the time of entry or departure;

8.2 Parking fees at THORPE PARK

8.3 Fastrack tickets

9. To use an Annual Pass, the authorised holder must show it at the admissions turnstiles at THORPE PARK

10. All Annual Passes remain the property of THORPE PARK and can be withdrawn at any time. Annual Passes are non-transferable, non-refundable and cannot be sold, loaned or given away to or used by a third party. Access will be denied to THORPE PARK in the event of fraud or misuse of the Annual Pass, and the Annual Pass will be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of THORPE PARK. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to THORPE PARK with an Annual Pass of which they are not the valid holder. For the avoidance of doubt no refund will be given in such circumstances.

11. An Annual Pass that is discovered to have been purchased through illegal methods will be revoked without compensation.

12. Possession or use of the Annual Pass does not guarantee entry to THORPE PARK. The management of THORPE PARK reserves the right to refuse admission for any reason as provided by THORPE PARK’s regulations including, but not being limited to, THORPE PARK reaching full capacity.

13. Possession or use of the Annual Pass does not guarantee immediate entry or priority entry to THORPE PARK.

14. Entry to THORPE PARK by use of an Annual Pass will not be permitted in the event that a valid Annual Pass cannot be presented for any reason, including, but not being limited to, the Annual Pass being lost, stolen, damaged or forgotten. Failure to present a valid Annual Pass will result in a charge of the “on the day” admissions rate, which will be non-refundable. Re-entry to THORPE PARK on the same day requires a hand stamp.

15. A lost, stolen and/or damaged Annual Pass should be reported to THORPE PARK immediately. Contact details for THORPE PARK can be found on the THORPE PARK website.

16. In the event of a lost, stolen and/or damaged Annual Pass, THORPE PARK will re-issue a replacement Annual Pass. Up to three replacement Annual Passes can be issued during the Validity Period. Replacement Annual Passes will only be issued at THORPE PARK to the individual whose details have been provided in accordance with clause 2. An administration fee of £10 will be charged for the re-issue of each Annual Pass. The re-issue of stolen Annual Passes will also be subject to the £10 re-issue fee unless the holder can provide THORPE PARK with a relevant crime reference number when requesting that the Annual Pass is re-issued.

17. Unless stated otherwise, an Annual Pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive.

18. Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.

19. Once an Annual Pass reaches its expiry date the holder will qualify for a reduced renewal rate provided that he or he or she renews their Annual Pass within 8 weeks of expiry and are able to present their expired card when making the renewal. The ‘validity period’ of the new pass will commence on the ‘valid until’ date of the expired pass.

20. An Annual Pass that is not renewed within 8 weeks of expiration will no longer qualify for the renewal rate and the full price of a new pass will be chargeable.

21. Annual Passes can be used up to and including the ‘valid until’ date.

22. THORPE PARK and the Merlin Entertainments Group is entitled to use Annual Pass holder’s details to contact them in relation to service information, including, but not being limited to, information about changes to these Terms and Conditions of use, expiry and/or renewal reminders. The Merlin Entertainments Group and THORPE PARK will not use Annual Pass holder’s details for marketing purposes unless that Annual Pass holder has opted in to receive such information at the time of purchasing the Annual Pass.

23. THORPE PARK is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason and may from time to time offer pricing and promotional offers at THORPE PARK, online, via telephone or through third party channels.

24. THORPE PARK reserves the right to vary these Terms and Conditions by giving Annual Pass holders no less than 30 days written notice of such variation by using details as provided in accordance with clause 2.

25. On the presentation of an Annual Pass, holders may receive discounts and/or benefits from third parties. Such third parties are subject to change.

26. Visitors under 12 years of age to THORPE PARK must be accompanied at all times by an individual aged 18 or over.

27. Visitors under 1 metre in height may enter THORPE PARK free of charge.

28. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions. For more details about the THORPE PARK Annual Pass please visit THORPEPARK.com

29. Special events will incur an extra fee, this includes FRIGHT NIGHTS, Ministry of Sound, etc (on select dates)

30. Pass is valid for a year from the date it is picked up, THORPE PARK Resort is a seasonal attraction that is closed from November 2018 till March 2019 (dates to be confirmed)

 

THORPE PARK ANNUAL PASS TERMS AND CONDITIONS OF USE 2018

These are the terms and conditions ("Terms") on which we supply Thorpe Park annual passes ("Annual Pass") to you ("Annual Passholder" or "you"). Please read these Terms carefully before you submit your order for any Annual Pass to us. These Terms tell you who we are, how we will provide the Annual Pass to you, what to do if there is a problem and other important information.

We are Merlin Attractions Operations Limited, a company registered in England and Wales, with company number 06272935 and our registered office address is Link House, 25 West Street, Poole, Dorset BH15 1LD ("THORPE PARK" or "we"). You can contact us by writing to us at Thorpe Park Resort, Staines Road, Chertsey, Surrey KT16 8PN ("Thorpe Park Resort").

When you place an order for an Annual Pass on our website our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign a number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. You will be able to select the method by which you wish to receive or collect your Annual Pass when purchasing on the Annual Pass website: www.thorpepark.com/tickets-passes/annual-passes.  If you purchase an Annual Pass in person at Thorpe Park Resort, the contract will be formed when we accept payment from you and you will either receive your Annual Pass from Thorpe Park Resort on the same day.

An Annual Pass will only be valid when it is used and/or presented by the named Annual Passholder, it displays a photograph which must be a true likeness of the Passholder and it is within the Validity Period (as defined in Term 4). Photocopies of an Annual Pass will not be accepted. Any use of an Annual Pass in breach of these Terms will result in the Annual Pass being revoked without compensation. For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of an Annual Pass by someone other than the photographed and named Annual Passholder, regardless of reason, will result in the Annual Pass being revoked without compensation to the Annual Passholder.

  1. The Annual Pass is available for purchase on these Terms.
  2. Each Annual Passholder will be issued his or her own Annual Pass and will be required to supply the following data:
    • Their first name and surname;
    • Their date of birth;
    • Their residential address;
    • A contact telephone number;
    • A contact email address (if they have one); and
    • A photograph which must be a true likeness of the holder.
  3. The purchaser of the Annual Pass must be 18 years or over (and if purchasing an Annual Pass on behalf of a minor (under 18s) the purchaser confirms that they are acting as agent for and on behalf of that minor and confirm that they are providing consent for the processing of the data (which is set out in Term 2 in accordance with Term 24 in respect of such minor)).
  4. Subject to Terms 5.5, 10 and 12, an Annual Pass entitles the purchaser to admission to Thorpe Park Resort for a period of 12 months from the date of issue ("Validity Period") and is subject to the opening calendar of Thorpe Park Resort and any applicable restricted usage dates. The ‘valid from’ and ‘valid until’ dates will be printed on the Annual Pass card when issued. Please check Thorpe Park Resort opening and closing dates before visit. Please note that Thorpe Park Resort is not open all year. Please see restricted usage dates set out in Term 7 below.
  5. If a disabled person has purchased an Annual Pass and presents at Thorpe Park Resort, at their own discretion, documentation demonstrating a disability (for example by production of a doctor’s letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge), on receipt of such documentation, where such disabled Passholder has explicitly consented to the provision and processing of such personal sensitive data, that disabled Passholder is entitled to a free carer annual pass ("Carer Pass") which enables them to bring their carer into Thorpe Park Resort with them at no additional cost. Carer Passes are issued solely at Thorpe Park Resort's discretion and cannot be obtained online or over the phone. A person's sensitive personal data shall be processed in accordance with Term 24.
    • Carer Passes will be reviewed annually. THORPE PARK recognises that disabled status and assistance required may change from year-to-year and therefore, at the time of renewal, if a disabled Passholder presents at Thorpe Park Resort, at their own discretion, documentation demonstrating a disability (examples as set out above), on receipt of such documentation, where such disabled Passholder has explicitly consented to the provision and processing of such personal sensitive data, that disabled Passholder shall be entitled to a renewed Carer Annual Pass.
    • The Carer Pass can be used by any family member, friend or carer of the disabled Passholder who is 14 years or over. The Carer Pass is issued with the disabled Passholder's Annual Pass and contains the name, date of birth and a photo of the disabled Passholder.
    • Whilst an Annual Pass entitles the holder to admission to Thorpe Park Resort, it does not automatically entitle the holder to receive a pass for the rides ("Ride Access Pass"). Ride Access Passes are issued at Thorpe Park Resort and give holders priority entry to the rides so that queuing time is reduced. To obtain a Ride Access Pass (where relevant), disabled Passholders must present at Thorpe Park Resort, appropriate documentation which sets out the reasons for being unable to queue and they must be accompanied by someone aged 14 years or over. For a list of acceptable documentation, please visit Thorpe Park Resort's website. If a disabled Passholder has forgotten their Carer Pass and wishes to have a carer present during their visit to Thorpe Park Resort and presents documentation demonstrating disability in accordance with Term 5, THORPE PARK, at its sole discretion, may issue the carer with a day ticket.
    • Each time a disabled Passholder visits Thorpe Park Resort with a carer, they shall also supply their Carer Pass in order for the carer to be granted entry. The Carer Pass entitles the designated carer to admission to Thorpe Park Resort only and does not entitle the designated carer to any other benefit including, but not limited to, privilege packs and their associated contents.
    • Use by the disabled Passholder and/or their carer of either the Annual Pass and/or the Carer Pass in breach of Term 5 and/or these Terms may result in both the Annual Pass held by the disabled Passholder and the Carer Pass being revoked without compensation.
  6. THORPE PARK, in its absolute discretion, reserves the right to vary the opening and closing dates of the Thorpe Park Resort and to close, remove or cancel all or any part of the rides, events or facilities within the attraction for any reason, including, but not being limited to technical, health and safety and/or operational reasons, or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if any of the rides or attractions become unavailable or if any part of any of the rides and attractions are closed or removed. Please note that Thorpe Park Resort may be subject to adverse weather conditions and therefore Passholders are advised to check the Thorpe Park Resort’s website before travelling.
  7. An Annual Pass is subject to some restrictions in usage dates. Should Passholders wish to visit during a restricted usage date, additional charges at a special rate will be available. Restricted usage dates include, but are not limited to, the following:
    • Any concerts taking place at Thorpe Park Resort;
    • Fridays, Saturdays and Sundays in August 2018 and 1st and 2nd September 2018;
    • Any themed and/or special events taking place at Thorpe Park Resort;
    • Any ‘special dates’ featured on the Thorpe Park Resort calendar;
    • Fright Nights dates regardless of the time of entry or departure;
    • All Christmas event openings; and
    • Any other event as determined by The Merlin Entertainments Group from time to time.
  8. Additional fees apply to the Annual Pass including, but not being limited to the following:
    • Parking fees at Thorpe Park Resort; and
    • Fastrack tickets.
  9. To use an Annual Pass, the authorised holder must show it at the admissions turnstiles at Thorpe Park Resort.
  10. All Annual Passes remain the property of THORPE PARK and can be withdrawn at any time. Annual Passes are non-transferable, non-refundable and cannot be sold, loaned or given away to or used by a third party. An Annual Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if sold, loaned, or given away and if any attempt is made to sell, loan or give it away. Access will be denied to Thorpe Park Resort in the event of fraud or misuse of the Annual Pass, and the Annual Pass will be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of THORPE PARK. Inappropriate conduct includes, but is not limited to, displaying any sign or visible representation of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Thorpe Park Resort staff and/or members of the public visiting Thorpe Park Resort, or allowing or assisting a third party to attempt to gain unauthorised or improper access to Thorpe Park Resort with an Annual Pass of which they are not the valid holder. For the avoidance of doubt no refund and/or compensation will be given in such circumstances.
  11. An individual who has their Annual Pass revoked in accordance with Terms 5.5, 10 or 12 shall be prevented from obtaining a replacement Annual Pass, and in the future, is required to purchase a full price entrance ticket to enter Thorpe Park Resort and this will be non-refundable. A year after the date an individual has their Annual Pass revoked, such individual can contact THORPE PARK to purchase a new Annual Pass and THORPE PARK will assess the revocation or ban at the time. The issue of any new Annual Pass in accordance with this Term 11 is at the absolute discretion of THORPE PARK and is subject to availability. Customers who are permitted by THORPE PARK to purchase a new Annual Pass in accordance with this Term 11 shall be required to pay the full purchase price applicable at the time of purchase and therefor will not be entitled to purchase at the renewal price.
  12. An Annual Pass that is discovered to have been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards) and/or through unauthorised third party channels will be revoked without compensation.
  13. Possession or use of the Annual Pass does not guarantee entry to Thorpe Park Resort. The management of Thorpe Park Resort reserves the right to refuse admission for any reason as provided by Thorpe Park Resort’s regulations including, but not being limited to, Thorpe Park Resort reaching full capacity.
  14. Possession or use of the Annual Pass does not guarantee immediate entry or priority entry to Thorpe Park Resort.
  15. All Annual Passholders are subject to a bag search on entry to Thorpe Park Resort. Refusal to allow a search may result in access to the site being denied on the date of visit.
  16. Entry to Thorpe Park Resort by use of an Annual Pass will not be permitted in the event that a valid Annual Pass cannot be presented for any reason, including, but not being limited to, the Annual Pass being lost, stolen, damaged or forgotten. Failure to present a valid Annual Pass will result in a charge of the “on the day” admissions rate, which will be non-refundable. Re-entry to Thorpe Park Resort on the same day requires a hand stamp.
  17. A lost, stolen and/or damaged Annual Pass should be reported to THORPE PARK immediately. Contact details for THORPE PARK can be found on the Thorpe Park Resort's website. Please note should you lose a gift voucher this will not be replaced.
  18. In the event of a lost, stolen and/or damaged Annual Pass, THORPE PARK will re-issue a replacement Annual Pass. Up to three replacement Annual Passes can be issued during the Validity Period. Replacement Annual Passes will only be issued at Thorpe Park Resort to the individual whose details have been provided in accordance with Term 2. An administration fee of £10 will be charged for the re-issue of each Annual Pass. The re-issue of stolen Annual Passes will also be subject to the £10 re-issue fee unless the holder can provide THORPE PARK with a relevant crime reference number when requesting that the Annual Pass is re-issued.
  19. Unless stated otherwise, an Annual Pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive.
  20. Once an Annual Pass has been purchased, the Annual Passholder cannot cancel such Annual Pass for the purposes of obtaining a refund. Subject to consumers' statutory rights, Annual Passes are non-refundable.
  21. Once an Annual Pass reaches its expiry date the holder will qualify for a renewal rate provided that he or she renews their Annual Pass within 8 weeks of expiry and are able to present their expired card when making the renewal. The ‘validity period’ of the new pass will commence on the ‘valid until’ date of the expired pass.
  22. An Annual Pass that is not renewed within 8 weeks of expiration will no longer qualify for the renewal rate and the full price of a new pass will be chargeable.
  23. Annual Passes can be used up to and including the ‘valid until’ date.
  24. THORPE PARK shall only use an Annual Passholder's details under this Term 24 in accordance with the fair processing notice set out in Annex A. You acknowledge that the processing is necessary for the performance of our contract with you to enable you to obtain and use the Annual Pass. THORPE PARK reserves the right to use an Annual Passholderʼs details to contact them in relation to service information, including, but not limited to, information about changes to these Terms, expiry and/or renewal reminders.
    • Where an Annual Passholder provides evidence of a disability in accordance with Term 5, the Annual Passholder acknowledges that THORPE PARK will be collecting sensitive personal data (e.g. health information regarding a disability or impairment). The Annual Passholder agrees that, to the extent that he/she has provided THORPE PARK with sensitive personal data, he/she provided it deliberately and voluntarily. The Annual Passholder also expressly consents that THORPE PARK can use the sensitive personal data in order to verify their disability status and provide the services relevant to the Annual Pass, to the Annual Passholder. Where possible, THORPE PARK shall seek to minimise the collection and use of such sensitive personal data, and shall ensure that appropriate safeguards (including confidentiality agreements) are in place to protect such sensitive personal data.
    • Where an Annual Passholder is over 16 and has opted-in to receive information about THORPE PARK products and events, THORPE PARK may use the Annual Passholderʼs details provided in accordance with Terms 2.1 and 2.4 for marketing purposes for such products and events. If the Annual Passholder wishes to opt out of receiving such information, the Annual Passholder can do so at any time by email at privacy@merlinentertainments.biz or by post at Thorpe Park Resort, Annual Pass department, Staines Road, Chertsey, Surrey KT16 8PN.
    • For the purposes of these Terms, THORPE PARK only collects personal information from individuals under the age of 16 where the parent or guardian has provided express written consent for the relevant minor while purchasing an Annual Pass in respect of that minor.
    • THORPE PARK may from time to time analyse purchase and spending data. This is anonymised and will be made available only to other members of The Merlin Entertainments Group of companies and to external companies as set out in the fair processing notice set out in Annex A.
  25. THORPE PARK is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason and may from time to time offer pricing and promotional offers at Thorpe Park Resort, online, via telephone or through third party channels.
  26. THORPE PARK reserves the right to vary these Terms and Conditions by giving Annual Pass holders no less than 30 days' written notice of such variation by using details as provided in accordance with Term 2. Please note that THORPE PARK may update these Terms to take account of the coming into force of the Regulation EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council and such changes will be available on the terms and conditions page of the Thorpe Park Resort website at https://www.thorpepark.com/terms-conditions so please review the website periodically for changes. If you do not accept the amended terms, this may affect our ability to provide certain products and services to you. Please see the section regarding "Your Rights" in the fair processing notice set out in Annex A for further information regarding continued processing.
  27. On the presentation of an Annual Pass, holders may receive discounts and/or benefits from third parties. Such third parties are subject to change.
  28. Visitors under 12 years of age to Thorpe Park Resort must be accompanied at all times by an individual aged 18 or over.
  29. Visitors under 3 years of age may enter Thorpe Park Resort free of charge.
  30. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions. For more details please visit thorpepark.com
  31. If we fail to comply with these Terms, we are responsible for any direct loss or damage that you suffer provided that such loss or damage is a direct consequence and foreseeable result of our breach, and provided that you use all reasonable endeavours to mitigate such loss and/or damage. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the ordering process. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

 

 

Annex A - Fair Processing Notice

Merlin Attractions Operations Limited ("THORPE PARK") values the privacy of those individuals that it provides services to. This fair processing notice ("Notice") sets out the basis on which THORPE PARK processes and protects the personal data we collect from you.  Whilst THORPE PARK is the primary controller of your personal data, other entities within the Merlin group may process their own copies of your personal data from time to time, consistent with the purposes set out in this Notice.

We reserve the right to update or otherwise amend this notice at any time, and shall make the updated version available on our website, so please check periodically.

TYPES OF PERSONAL INFORMATION WE MAY COLLECT FROM YOU:

"Personal Information" refers to information which does or is capable of identifying you as an individual. The types of Personal Information that we process will include but is not limited to: full names and titles; email addresses; date of birth; gender; postal addresses and product purchases.

We comply with principles of "data minimisation", and only collect the types and volume of Personal Information required to achieve the purposes set out in this Notice.

USE OF PERSONAL INFORMATION

We will use the Personal Information we collect for the purposes of: delivering marketing communications and product news where you have given your consent to such communications; statistical purposes to improve our website, communications and the services we provide to you; research and statistical analysis; processing purchase orders; and providing and administering products and services you have requested.

In the majority of cases, the processing of your personal data will be justified on one of the following bases: (i) it is provided for in the Terms, and therefore necessary to give effect to that contract; (ii) it is necessary for us to comply with a legal obligation; or (iii) it is in our legitimate interests as a business, and our interests are not overridden by your interests, fundamental rights or freedoms.

Where you have applied for a Carer Pass, you will have provided sensitive personal data (e.g. health information regarding a disability or impairment).  The processing of such data will be additionally justified by it being carried out subject to your explicit consent.

RETENTION OF PERSONAL INFORMATION

Personal Information will not be kept for longer than is necessary for the purpose for which it is processed (which will normally mean after your Annual Pass has expired) and will be retained in accordance with our records management policy.

DISCLOSURE OF YOUR PERSONAL INFORMATION

In order to carry out the purposes outlined above, we may share Personal Information with third parties we have contracted with to provide services. These third parties include: Experian Marketing Services; CTI Digital; Avius Insight; Zen Desk; Mediacom and Adare International.

Third parties are restricted from using or disclosing your Personal Information except as necessary to perform services on our behalf and are required to comply with applicable legal requirements.

Furthermore, if required, we may disclose Personal Information in response to official government or regulatory requests; to prevent physical harm; or in the event of merger or acquisition.

TRANSFER OF YOUR PERSONAL INFORMATION ACROSS BORDERS

Due to the global nature of our business, the Personal Information we collect may be transferred, processed and stored across geographical borders. For instance, we may transfer Personal Information locally or overseas, including to the European Union, United States, Australia and Singapore and other locations where we have business operations and where our data processing agents may perform duties for us. Whether to third parties or internally, any transfers of Personal Information from the European Economic Area to countries not automatically deemed to provide an adequate level of data protection are governed by European Union (EU) standard contractual clauses and/or equivalent data transfer regulations to protect the security and confidentiality of Personal Information. From 25th May 2018, you have a right to request a copy of any data transfer agreement under which your personal data is transferred, or to otherwise have access to the safeguards used. Any data transfer agreement made available to you may be redacted for reasons of commercial sensitivity.

We will, where required by local law, obtain your prior consent to such cross-border transfers or otherwise we will take such other steps as are required by local law. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Notice.

PROTECTION OF YOUR INFORMATION

We have implemented reasonable physical, technical and administrative security standards to protect Personal Information from loss, misuse, alteration, destruction or damage.

YOUR RIGHTS

You have the following rights in respect of your personal data:

  • to obtain a copy of your personal data together with information about how and on what basis that personal data is processed; and
  • to rectify inaccurate personal data.

From 25th May 2018, you also have the right:

  • to erase your personal data in limited circumstances where it is no longer necessary in relation to the purposes for which it was collected or processed;
  • to restrict processing of your personal data where: (a) the accuracy of the personal data is contested; (b) the processing is unlawful but you object to the erasure of the personal data; (c) we no longer require the personal data for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim;
  • to challenge processing which we have justified on the basis of a legitimate interest;
  • to object to decisions which are based solely on automated processing or profiling;
  • to obtain a portable copy of your personal data, or to have a copy transferred to a third party controller; and
  • to obtain a copy of or access to safeguards under which your personal data is transferred outside of the EEA (see above).

 

CONTACT US

For changes, such as modifying your Personal Information where it is no longer accurate, and to exercise any of your rights, please contact TP.AnnualPass@thorpe-park.co.uk with the subject heading "Exercise of Data Subject Right(s)".

If you have a complaint about how we have handled your Personal Information you may contact us and we will investigate your complaint. You also have the right to lodge a complaint with a supervisory authority (i.e. your local data protection authority) once you have tried to resolve the issue with us.

 

Sign up for news & great exclusive offers

Merlin Entertainments plc, and the wider Merlin Entertainments Group, would like to use your personal data (including your contact information, postcode, device data, and purchase data) to keep in touch with personalised email and SMS updates about our magical attractions, hotels and the amazing offers we have available. To see a list of the attractions we will be telling you about and a note of the companies in the Merlin Entertainments Group, please click here.

For more information about how we manage your personal data, please read our Privacy Policy. To change your preferences or to stop receiving direct marketing emails from us, you just need to click the link at the bottom of our emails.

Yes, I am happy to receive these updates from Merlin Entertainments plc and the wider Merlin Entertainments Group, and I confirm that I am over 16 years of age.