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Thorpe Park Complaints

How to complain about Thorpe Park

We are sorry if you have a complaint about your visit. 

From our experience the best way of dealing with a complaint is to speak with a member of staff on the day of your visit. You’ll find customer service representatives at our Island Help and Information Centre, located just outside The Dome.

Thorpe Park Complaints Contacts

However, if you have returned home unhappy please get in contact with us in one of the following ways:

Alternatively, please check out our FAQs for answers to any of your questions. If you are still not happy, you can email our Divisional Director and you will receive a response within 5 working days.

How to complain to Thorpe Park

If you would like to complain to Thorpe Park Resort, please contact us within 6 weeks of your visit to the theme park.

Please include the following in your first correspondence: 

  • Full Name
  • Address
  • Preferred Contact Details: email address and phone number
  • Proof of Visit: please attach your tickets, receipts or a copy of your bank statement.

We will endeavour to get back to you within 5 days.

If messaging us on social media, please do so directly to us so that your information remains confidential.