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Frequently Asked Questions

FAQs relating to our safety measures, processes, entry tickets and passes.

Below you will find answers to the most frequently asked questions we're receiving as we prepare to re-open our theme park.

Frequently Asked Questions:

A: Please note that some rides, indoor entertainment, actor led experiences, 4D cinemas or meet and greet entertainment may remain closed or have limited numbers when we do reopen.

A full list of which rides and activities will be open or closed will be published and announced in due course once the Government regulations are published in full.

A: All guests with pre-booked park tickets for dates between 27th March and 11th April can move their booking to a new date.

You must pre-book your new date here.  Please remember to bring your original ticket with you, as this is what you will scan at our turnstiles.

A: You must pre-book your new date here.  Please remember to bring your original ticket with you, as this is what you will scan at our turnstiles.

A: In line with the Government guidance and recovery roadmap, we are looking to resume theme park operations on Monday 12th April 2021 with a number of rides and attractions open.

A: The opening will be in line with the latest Government guidance set out in ‘Step 2’. We have been in contact with the Government and relevant local authorities and our phased reopening plans are in accordance with recent updates from the Government in response to the COVID-19 coronavirus and in line with the reopening of local schools, non-essential retail spaces and attractions with parkland and gardens reopening.

We will reopen under limited capacity which could be subject to changes or reduced hours of operation and will continue to look at these measures on a daily basis.

We are looking forward to welcoming guests back to our attractions and the health and safety of our guests and staff is always our number one priority. We will continue with our additional hygiene and safety measures which guests will see throughout the attraction and which were successfully introduced and used through summer and autumn of last year.

Our attractions will continue to provide an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. Please note that in addition to previous measures, all guests (over 11 years old) will now be required to wear masks on all our rides* which may be different to your previous visit. You can find our complete Health & Safety guide and our latest video here.

*Exemptions apply

A: We plan to open the Thorpe Shark Cabins on the 12th April in line with government guidance. They offer self-contained accommodation with the necessary amenities required to open as part of ‘Step 2’ set out in the latest Government guidance. Please note that each cabin can only be used by members of the same household and no shared facilities (restaurants, bars, indoor areas) will be open. Alternative catering options will be provided.

A: We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment. The health and safety of our people is an absolute priority and we will always act to safeguard the wellbeing of our employees and guests wherever possible. 

We have implemented an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff, these may include:

  • Lower capacity limits – both for our attraction as a whole and for each building, queue line or experience. Additional Personal Protective Equipment (PPE) and clothing for our staff
  • The conducting of temperature checks on guests and employees wishing to enter the attraction.
  • The introduction of Enhanced Cleaning, Hygiene Stations and Hand Sanitiser at key locations.
  • The provision of spatial separation markings and other similar operating adjustments around the attraction, with the inclusion of our rides.
  • The redesign of particular tasks to reduce the frequency and/or duration of potential ‘close contact’ points between our guests and employees.
  • Theatre’ style areas such as actor led experiences, 4D cinemas or meet and greet entertainment may have limited numbers or will continue to be closed
  • Face masks are now required to be worn on all our rides* *Except Children under the age of 11 or people who have exemption proof.

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. If you have a short break booked with us please click here

If you have a park ticket booked and wish to discuss your booking with us please contact customer.services@thorpe-park.co.uk

If you have booked through a third party please contact them via the customer service details outlined on your booking confirmation to discuss your booking with them directly.

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. If you have a short break booked with us please click here

If you have a park ticket booked with us please contact customer.services@thorpe-park.co.uk

If you have booked through a third party please contact them via the customer service details outlined on your booking confirmation to discuss your booking with them directly.

A: Please be assured that would work in close co-operation with the local health authority to support any direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.

A: At Thorpe Park Resort we have reviewed every part of our operation and have implemented an extensive range of safety measures to ensure we adhere to government and local authority guidelines to create a safe experience for all guests and staff, and this includes our rides.

Visitors may notice spatial separation markings and other similar operating adjustments around the attraction, including floor markings at our rides queue lines to ensure our rides adhere to the social distancing measures recommended by local governments and health authorities. On the rides, there will be reduced capacity and batching to maintain social distancing that can include empty seats or rows and where possible, grouping within household units.

Our staff will also be encouraged to observe social distancing where practical and we will be providing additional Personal Protective Equipment (PPE) and clothing for our guest facing staff which will include ride operators where appropriate.

As part of our enhanced cleaning protocols ride hand grips will be cleaned regularly and hand sanitiser will be available to guests throughout the queue line before and after rides and throughout the attractions.

We ask all those who visit our attraction to observe closely our strict guidelines on maintaining a safe distance between each other and to maintain good hygiene practices including utilising the hand sanitiser located around the attraction and if they or any family member displays any symptoms of COVD-19, that they postpone their visit.

For the latest information regarding all queries around Merlin Annual Passes please visit:

https://www.merlinannualpass.co.uk/important-information/covid-19-information/

All Thorpe Park Resort 2020 Season Passes purchased before 18th May 2020 will now be extended for use until 30th June 2021.  This includes both Standard and Premium passes.  You don’t need to do anything, the expiry date of your pass will automatically be extended.  All other Season Pass terms and conditions will remain the same. 

Please visit https://www.thorpepark.com/tickets-passes/promotional-discounts/ for advice on how to redeem any valid promotional offer.