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Overnight Stay FAQs

Hotel Questions

Our check-in and check-out times remain the same. Check-in is from 3pm and check-out is at 10am. 

The health and safety of our guests and staff is always our number one priority and we have therefore introduced a number of additional hygiene and safety measures which you’ll see in place when you visit.

Hourly sanitising of public area touch points. Rooms are cleaned and sanitised after every stay with touch points being re sanitised at time of room inspection by supervisor.

Housekeeping will not enter your room during your stay. Thorough deep cleaning will take place after each guest stay.

Room service is not currently available.

Our bar and resturant serving our hotel guests on the Island has had an exciting makeover during the winter season, and a warm welcome is awaiting you in the new Infinity Bar & Kitchen. The area provides for a more relaxed environment for our hotel guests to unwind in from a day of thrills on the park. Whilst new live entertainment and Karaoke initially formed part of our refurbishment plans, these elements will be kept under close review for the timebeing.

We encourage all guests over 5 years to bring a suitable face mask or covering to wear during their visit, this is at their discretion.

The health and safety of our guests and our staff is our number one priority. In order to comply with government regulations and Merlin Health & Safety standards, we have introduced strict capacity limits to ensure everyone has a safe and enjoyable visit.

New signage around the Resort highlights important safety information relating to this. Please pay attention and follow instructions.

Due to the new ways that guests will be seated on rides, and the enhanced cleaning, we are unable to offer unlimited fastrack to our short break guests when we reopen.

We will be reviewing this once we reopen to see if we are able to introduce unlimited fastrack later in the summer. We are very sorry for any disappointment and thank you for your understanding

To allow for social distancing, we will be limiting the amount of guests we welcome into the Resort each day.

As a Short Break guest you are guaranteed entry into the park as long as you have a theme park ticket as part of your short break booking. To check what's included in your booking please visit https://mybooking.thorpebreaks.co.uk/ 

Restaurant Questions

The health and safety of our guests and staff is always our number one priority and we have therefore introduced social distancing measures which you’ll see in place when you visit.

The sort of changes guests will see include:

  • It’ll be noticeably quieter because of lower capacity limits, with fewer tables available in the restaurant and stationed at least 2m apart
  • Spatial separation markings and other similar operating adjustments around the Resort
  • Takeaway options available
  • Potentially longer service times due to additional processes in place for your safety
  • Additional Personal Protective Equipment (PPE) and clothing for our staff
  • Enhanced Cleaning, Hygiene Stations and Hand Sanitiser at key locations

These measures have been put in place following extensive planning across our global business Merlin Entertainments, based on having already successfully reopened a number of attractions across Europe, North America, Japan and China.

Our bar area will be open with a range of drinks available for purchase.

Please note social distancing measures will be in place, please follow signage instructions and keep a safe 2m distance from other visiting groups at all times.

At times, we may restrict purchase of drinks to an ‘order & payment at table‘ only service to further protect our guests and staff.

Yes.

The health and safety of our guests and staff is always our number one priority and we have therefore introduced a number of additional hygiene and safety measures which you’ll see in place when you visit.

Whilst we have introduced strict capacity limits in our restaurant to ensure everyone has a safe and enjoyable visit, we will endevour to provide each party with the opportunity to dine with us for breakfast and dinner. All tables must be pre-booked in advance, please note  booking slots will be allocated on a first-come first-served basis, so we recommend booking early to avoid disappointment. Please only arrive for your reservation at the time of your booking confirmation. This will allow us to provide all our guests with the best possible service, whilst keeping our guests and staff safe.

Breakfast and dinner reservations can be made here

Breakfast and dinner menu offerings may vary compared to our usual offering. More details on this will be available during the check-in process.

Please be ready to make on-site payments using a ‘contactless’ bank card, as the majority of Food and Retail units are now cashless.

The health and safety of our guests and staff is always our number one priority and we have therefore introduced a number of additional hygiene and safety measures which you’ll see in place when you visit.

We have adapted our procedures so we are still able to offer a tasty and varied choice of hot breakfast options served to you by our teams behind safety screens. Dinner will be served from our brand new a la carte menu and served to your table.

Temperature & COVID Questions

All guests and employees will be asked to undertake a non-contact temperature check as a condition of entry to the attraction and accommodation. Any person displaying a temperature above 37.8°C will be asked to return to their car and return 30 minutes later to be rechecked. If they fail a second time they will be unable to gain entry and offered the opportunity to move their stay to another date within 12 months of their original visit date.

If you attend the Resort and your temperature is shown to be above 37.8 °C then yes, your Thorpe Park tickets will be revalidated to visit on another date within 12 months.

If you are staying in a room with people from different households then you will be able to amend your stay free of charge to another date within 12 months.

Find out more about your visit

Read our Day Visit FAQs