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Overnight Stay FAQs

Hotel Questions

We plan to open the Thorpe Shark Cabins on the 12th April in line with government guidance. They offer self-contained accommodation with the necessary amenities required to open as part of ‘Step 2’ set out in the latest Government guidance. Please note that each cabin can only be used by members of the same household and no shared facilities (restaurants, bars, indoor areas) will be open. Alternative catering options will be provided.

In line with Government guidelines, self-contained accommodation must only be used by members of the same household. If your booking has been affected and you wish to speak to a member of our team, we kindly ask you to contact us via and a member of our team will get back to you.

Our check-in and check-out times remain the same. Check-in is from 3pm and check-out is at 10am. 

The health and safety of our guests and staff is always our number one priority and we have therefore introduced a number of additional hygiene and safety measures which you’ll see in place when you visit.

Hourly sanitising of public area touch points. Rooms are cleaned and sanitised after every stay with touch points being re sanitised at time of room inspection by supervisor.

Housekeeping will not enter your room during your stay. Thorough deep cleaning will take place after each guest stay.

Room service is not currently available.

Due to the new ways that guests will be seated on rides, and the enhanced cleaning, we are unable to offer unlimited fastrack to our short break guests.

We are very sorry for any disappointment and thank you for your understanding

To allow for social distancing, we will be limiting the amount of guests we welcome into the Resort each day.

As a Short Break guest you are guaranteed entry into the park as long as you have a theme park ticket as part of your short break booking. To check what's included in your booking please visit 

Find out more about your visit

Read our Day Visit FAQs