Thorpe Park Complaints

We are sorry if you have a complaint about your visit.  From our experience the best way of dealing with a complaint is on the day of your visit at our Island Help and Information Centre, located just outside The Dome. 

 

However, if you have returned home unhappy please get in contact with us in one of the below ways:

 

  • Email customer.services@thorpe-park.co.uk
  • Call 0871 663 1673*
  • Tweet @ThorpePark
  • Direct Message us on Facebook– Follow/Like THORPE PARK Official
  • Alternatively, please check out our FAQs for answers to any of your questions
  • If you are still not happy, you can email our Divisional Director H.Bull@thorpe-park.co.uk and you will receive a response within 5 working days.

We will endeavour to get back to you within 5 days.  Where possible please include proof of visit and full details in your first contact.  If messaging us on social media, please do so directly to us so that your information remains confidential.

*Calls to this number cost 13p per minute plus your providers access charge.